Milan Turnator
North Babylon,NY
Summary
Talented Assistant Manager with excellent issue and conflict resolution skills and more than 5 years of experience. Highly effective and knowledgeable in providing outstanding guest satisfaction. Seeking a similar position with a new client in Deer Park. I'm Friendly and enthusiastic Retail Sales Associate. Highly successful at up-selling and promoting new products.
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5 years’ experience to dynamic new position.
Overview
16
16
years of professional experience
Work History
Store Manager
Wilson's Leather
Deer Park, NY
10.2019 - Current
- Trained team members in successful strategies to meet operational and sales targets
- Kept orderly and accurate accounting records by monitoring sales documentation
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Promoted business strategy by implementing improvements based on guest feedback
- Completed routine store inventories
- Resolved customer service issues promptly
Receptionist
Suffolk Pediatrics
West Islip, NY
03.2019 - 09.2020
- Provided clerical support to this company employees by copying, faxing and filing documents
- Operated multi-line telephone system to independently handle over at least 80 to 100 calls each day
- Kept reception area clean and neat to give visitors positive first impression
- Scheduled office meetings and client appointment for my team
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Entered daily data in computer systems and documented office activities
Assistant Manager
Wilsons Leather
Deer Park, NY
11.2013 - 10.2019
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand
- Immediately addressed problems with customers to promote quick and successful resolution
- Encouraged the sales staff to cross-sell complementary products and services to customers
- Interacted with customers as they entered the store to determine what their needs were
- Handled scheduling duties to ensure that our floor was properly staffed at all times
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Supervised and directed all merchandise and shipment processing
- Restocked merchandise
- Helped set up marketing and floor-sets
- Made daily cash deposits
- In charge of shipment and inventory
- Communicated clear expectations and goals to each team member
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
Sales Associate
Michael Kors
Deer Park, NY
08.2018 - 01.2019
- Suggested accessories and complementary purchases
- Represented the brand and company professionally to drive store revenue
- Analyzed and properly processed product returns and assisted customers with other selections
- Helped customers with questions, problems and complaints in person and via telephone
Assistant Manager
Eddie Bauer Outlet
Deer Park, NY
05.2015 - 03.2016
- Preserved a perfect attendance record for 8 months
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Educated customers about the brand to incite excitement about the company’s mission and values
- Followed merchandising guidelines to present visually appealing displays
- Supervised and directed all merchandise and shipment processing
- Actively pursued personal learning and development opportunities
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Answered customer telephone calls promptly and in an appropriate manner
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- In charge of maintaining clientele.
- Sales leader on the sales floor
- Sending and receiving emails
- In charge of the credit field for this location.
- Organized the backroom and restocking the sales floor
- Dealing with transfers that come in and out of the establishment
Sales Associate
G.H. Bass & Co.
Deer Park, NY, New York
2014 - 2015
- Trained and served as a peer coach for new sales associates
- Stocked shelves and supplies and organized displays
- Developed positive customer relationships through friendly greetings and excellent service
- Kept work areas clean and neat at all times
- Accepted and processed returns
- Helped customers with questions, problems and complaints in person and via telephone
- Greeted customers and ascertained customers' needs
- Dealt with associate purchases. (Cashier)
- Replenished any merchandise needed
- Created marketing fliers for our current promotions.
- Directed individuals to merchandise locations
Education
High School Diploma -
North Babylon High School
North Babylon, NY2013
Skills
- 7 Years customer service
- Consistent with customer satisfaction
- Very productive in a high volume environment
- Able to adapt to changes in the workplace
- Can multitask during in-store projects
- People-oriented
- Staff training and development
- Strategic planning
- Accurate money handling
- Excellent communication skills
- Motivated team player
- Training and development
- Opening and closing procedures
- Sales experience
- Up-selling techniques
Timeline
Store Manager
Wilson's Leather
10.2019 - Current
Receptionist
Suffolk Pediatrics
03.2019 - 09.2020
Sales Associate
Michael Kors
08.2018 - 01.2019
Assistant Manager
Eddie Bauer Outlet
05.2015 - 03.2016
Assistant Manager
Wilsons Leather
11.2013 - 10.2019
Sales Associate
G.H. Bass & Co.
2014 - 2015
High School Diploma -
North Babylon High School
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