Milan Webb
Summary
Luxury brand professional with a career built at the intersection of client experience, wholesale operations, and premium account management across fashion houses, design, and high-touch sales environments. Proven in managing strategic partnerships with Neiman Marcus, Saks Fifth Avenue, Nordstrom, and international accounts, with cross-timezone collaboration spanning North American, European, and Australian markets. Known for translating brand codes into elevated client communication, navigating complex multi-stakeholder operations with precision, and fostering relationships that reflect the integrity and standard of the brands represented.
Overview
6
6
years of professional experience
Work History
Freelance Marketing Consultant
Direct Legal Services LLC
Union
02.2026 - Current
- Developed and launched the law firm's Instagram presence from the ground up, establishing a consistent visual identity and tone of voice aligned with the firm's positioning.
- Designed and helped build the firm's website (directlegalservices.com), ensuring a polished, professional digital presence reflective of the attorney's practice and expertise.
- Implemented Google SEO strategy to improve organic search visibility and drive qualified traffic to the law firm's digital platforms. Built and managed client email marketing templates to support outreach, retention, and consistent brand communication across the firm's client base.
- Managed Facebook marketing initiatives to expand audience reach and support client acquisition efforts for the firm's legal services.
Client Relations Specialist
Zimmermann
New York
04.2024 - 02.2026
- Served as a point of contact for luxury wholesale accounts including Neiman Marcus, Saks Fifth Avenue, Nordstrom, David Jones, Holt Renfrew, and MyTheresa — coordinating stock confirmation, delivery timelines, wholesale-exclusive product availability, and brand-standard communication across North American, Canadian, and Australian buyers.
- Supported PR and wholesale operations including liaison with the Zimmermann Paris office, navigating cross-timezone collaboration and ensuring seamless alignment between the US team and international stakeholders on product launches and seasonal priorities.
- Owned a personal client portfolio of 200+ high-value clients, driving revenue through product expertise, seasonal craftsmanship storytelling, and tailored styling guidance for VIP, international, and special-event clientele.
- Created operational tools, trackers, and shared Excel files that enhanced cross-functional visibility and alignment across Warehouse, E-Commerce Fulfillment, Logistics, and the International team.
- Leveraged CRM and system fluency (AP21, Zendesk, Salesforce) to support workflow mapping, UAT testing, process optimization, and improved reporting accuracy.
- Authored elevated communication templates and language guidelines to enhance consistency, tone, and efficiency across the Client Services team.
- Provided training and mentorship supporting new advisors on luxury communication standards, system navigation, client journey expectations, and KPI-driven service execution.
Account Manager — B2B Business Development
Gravita Designs
New York
08.2023 - 03.2024
- Managed end-to-end client accounts for bespoke luxury interiors spanning custom closets, premium window treatments, and motorized screening systems across Manhattan, The Hamptons, Brooklyn, New Jersey, and Connecticut.
- Built and maintained trade relationships with Real Estate Developers, Interior Designers, Architects, Realtors, and hospitality teams, aligning design vision, material sourcing, and project timelines to deliver elevated outcomes.
- Collaborated with Somfy specialists, stone suppliers, and trade partners to ensure precise specifications and seamless multi-phase project execution at a luxury level.
- Conducted market research to identify new business opportunities and trends.
- Led contract negotiations, ensuring alignment with client expectations and company goals.
- Coordinated events such as trade shows and seminars to introduce our products and services to prospective clients.
Assistant Sales Manager
Casper
New York
03.2022 - 08.2023
- Achieved #1 national sales ranking company-wide in 2023 and was recognized with the CEO-awarded 'Mission Driver' award for outstanding performance, innovation, and contribution to store culture.
- Created a new interior designer partnership program, transforming the showroom into a trade-friendly environment where designers could open accounts, collaborate on product selections, and drive high-value revenue — developing the full commission structure and workflow for Client Advisors.
- Led a team of eight Client Advisors through KPI targets, service standards, and brand storytelling, overseeing daily operations via Salesforce and Solidus to ensure consistent weekly and monthly performance.
- Developed and delivered training content to strengthen product knowledge and enable associates to articulate features, benefits, and performance metrics with confidence.
- Collaborated with marketing team to create promotional campaigns.
- Coordinated team meetings to discuss sales goals and performance updates.
Marketing Associate
State Farm
Summit
01.2020 - 04.2021
- Supported local and regional marketing campaigns spanning email, social media, and community initiatives to drive customer acquisition and retention during a digital-first shift.
- Analyzed campaign performance metrics (engagement, inquiries, lead volume) to optimize future marketing efforts and inform strategic decisions.
- Maintained and updated CRM data to track consumer interactions and support targeted outreach across platforms.
- Conducted competitive and market research to identify trends, audience needs, and growth opportunities.
Education
Wholesale & Marketing Internship -
Sachin and Babi
New York05.2021
Associate of Applied Science - Fashion Marketing
Middlesex County College
Edison, NJSkills
- Luxury wholesale and account management
- Brand voice and tone alignment
- VIP client portfolio management
- Cross-functional operations and workflow optimization
- Buyer relations
- Team leadership and mentorship
- Cross-timezone coordination
- Excel and data analysis
- CRM management
- AI-enabled workflow and digital support tools
- Campaign performance and KPI reporting
- Search engine optimization
- Content creation
- Brand activation events
References
Available upon request
Languages
English, Native / Bilingual
Timeline
Freelance Marketing Consultant
Direct Legal Services LLC
02.2026 - Current
Client Relations Specialist
Zimmermann
04.2024 - 02.2026
Account Manager — B2B Business Development
Gravita Designs
08.2023 - 03.2024
Assistant Sales Manager
Casper
03.2022 - 08.2023
Marketing Associate
State Farm
01.2020 - 04.2021
Wholesale & Marketing Internship -
Sachin and Babi
Associate of Applied Science - Fashion Marketing
Middlesex County College