Overview
Work History
Education
Skills
Certification
Volunteer Experience
Awards
Timeline
Generic

Milana Caploon

Montville,NJ

Overview

4
4
years of professional experience
1
1
Certification

Work History

PET CARE TECHNICIAN, CUSTOMER SERVICE REPRESENTATIVE

K9 Resorts Luxury Pet Hotel Fairfield
Fairfield
10.2023 - Current
  • Attracted potential customers by answering product and service questions and suggesting information about other products and services
  • Processed reservations and fulfilled customer inquiries to ensure customer satisfaction
  • Maintained consistent care to uphold the standards for cleaning and feeding K9s
  • Provided and maintained animal feeding consistently
  • Monitored the health of animals
  • Worked closely with medical and behavior staff to coordinate the care of animals

HOSTESS, SERVER, CASHIER

Tuscany Villa Ristorante
Montville
09.2020 - Current
  • Answered phone calls to take reservations, and address guest questions and concerns.
  • Greeted customers and provided them with menus.
  • Assisted in seating guests, and managing the wait list.
  • Demonstrated flexibility by helping out in other departments as needed.
  • Supported servers and bussers through high-volume shifts, with food running and table clearing.
  • Communicated clearly with servers regarding guests' needs or requests.
  • Maintained the cleanliness of the lobby area, including wiping down tables and chairs.
  • Utilized problem-solving skills to handle any issues that arose during shifts.

HOSTESS, BEVERAGE CART ATTENDANT (SEASONAL)

Upper Montclair Country Club
Clifton
06.2022 - 09.2023
  • Accommodated everyone in whatever they needed for them to have the best time.
  • I helped my colleagues when needed.
  • Served the players drinks throughout their day to cool off and make their time more enjoyable.
  • Kept the cart stocked with drinks and food, and made sure it stayed clean and organized.

Education

BACHLORS - BIOLOGY PRE-VET

Fairleigh Dickinson University
Madison, NJ, US
05.2026

Skills

  • Customer service
  • Server Support
  • Reservations Management
  • Animal handling
  • First aid administration
  • Attentive
  • Teamwork
  • Leadership
  • Adaptability
  • Organization
  • Communication
  • Problem-solving abilities
  • Guest relations

Certification

  • Coast Guard Captain
  • CPR
  • Pet CPR and First-Aid

Volunteer Experience

  • Assistant, Corner Counsel, Montclair, NJ, 09/01/18, Present, Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel., Maintained organized filing system both electronically and manually for easy access when needed., Processed invoices, purchase orders, expense reports and other documents related to financial transactions.
  • Teachers Assistant, Jin-A Preschool, Clifton, NJ, 09/01/18, 03/31/20, Assisted teachers in developing effective lesson plans and instructional materials to meet the needs of all students., Prepared classroom for daily lessons and cleaned and organized between classes., Supervised students during lunch periods, recesses, assemblies, and other special events., Participated in in-service training, staff meetings and other activities to facilitate professional development.
  • Server, Tony Soup Kitchen, Montclair, NJ, 09/01/18, 10/31/18, Greeted and accommodated guests, building positive experience from first interaction., Demonstrated ability to interact with customers in a friendly and professional manner., Prioritized multiple tasks in dynamic environment and stayed calm and composed., Used good communication skills to reduce guest dissatisfaction.

Awards

  • National Honor Society
  • Deans List

Timeline

PET CARE TECHNICIAN, CUSTOMER SERVICE REPRESENTATIVE

K9 Resorts Luxury Pet Hotel Fairfield
10.2023 - Current

HOSTESS, BEVERAGE CART ATTENDANT (SEASONAL)

Upper Montclair Country Club
06.2022 - 09.2023

HOSTESS, SERVER, CASHIER

Tuscany Villa Ristorante
09.2020 - Current

BACHLORS - BIOLOGY PRE-VET

Fairleigh Dickinson University

Similar Profiles

CREATE PROFILE
Milana Caploon