Teneishia Adams
Fort Lauderdale,FL
Summary
Objective: Eager to leverage expertise in client relations and problem-solving as a Customer Service Representative in a remote capacity, bringing forth strong communication and organizational skills honed in diverse service-focused roles. Confident that a background in enhancing customer satisfaction and streamlining service processes will contribute to exceptional customer experiences and operational success in a virtual environment.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Pet Care Customer Service Representative
Pet Smart
Fort Lauderdale, FL
03.2021 - 05.2024
- Coordinated a variety of pet care appointments, maintaining a schedule that prioritized timely and efficient service
- Delivered comprehensive support addressing pets' health and wellness, ensuring a nurturing and professional atmosphere
- Enhanced the quality of pet care services through attentive and compassionate engagement with animals under supervision.
Customer Service Representative
One Call Workmen's Comp. Fort Lauderdale Remote
Fort Lauderdale, FL
01.2020 - 11.2023
- Coordinated medical appointments, ensuring efficiency and timeliness in healthcare service provision for workers' compensation cases
- Handled administrative duties associated with medical services, improving process efficiency
- Enhanced client satisfaction through diligent management of healthcare-related tasks for compensation claims.
Site Director
YMCA Fort Lauderdale, FL
01.2019 - 03.2023
- Managed daily operational activities, maintained program quality, and oversaw staff performance while adhering to strict safety guidelines
- Cultivated a welcoming atmosphere that encouraged community engagement and cooperative efforts
- Achieved and maintained high levels of service quality, leading to continuous satisfaction among participants.
Brand Ambassador Customer Service/Finance
AT&T Remote
Fort Lauderdale, FL
05.2021 - 02.2023
- Negotiate payment arrangements with clients to resolve delinquency issues, effectively mitigating financial risks
- Analyze expense reports and recommend cost reduction strategies grounded in detailed comparative analysis
- Identify and report suspicious activities to uphold organizational integrity and ensure adherence to regulatory compliance.
Cashier
Target
Fort Lauderdale, FL
02.2017 - 12.2020
- Managed front-end operations, enhancing cashier efficiency and streamlining inventory restocking procedures
- Addressed customer service issues effectively, leading to increased customer satisfaction
- Conducted financial transactions with precision, ensuring accurate cash handling and consistent daily reconciliations.
Customer Service Sales Representation
Wyndham Sea Gardens
07.2015 - 09.2018
- Collaborated with team members to achieve a 10% increase in sales by contributing to strategic planning efforts
- Improved customer satisfaction by adeptly employing marketing techniques to boost sales under demanding conditions
- Assessed community needs to pinpoint business opportunities, which informed the creation of targeted improvement strategies.
Education
Florida International University
Skills
- Customer Service
- Brand Ambassador
- Finance
- Strategy
- Operations
- Market Research
- Analytics
- Banking
- Technology
- Audit
Timeline
Brand Ambassador Customer Service/Finance
AT&T Remote
05.2021 - 02.2023
Pet Care Customer Service Representative
Pet Smart
03.2021 - 05.2024
Customer Service Representative
One Call Workmen's Comp. Fort Lauderdale Remote
01.2020 - 11.2023
Site Director
YMCA Fort Lauderdale, FL
01.2019 - 03.2023
Cashier
Target
02.2017 - 12.2020
Customer Service Sales Representation
Wyndham Sea Gardens
07.2015 - 09.2018
Florida International University
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