Milana Rathwell
Howell,MI
Summary
Dynamic and professional individual with a proven track record in enhancing customer experiences and fostering growth, notably at Tommy Hilfiger. Possessing exceptional cash handling skills and a strong commitment to providing outstanding customer service, consistently driving strategic business improvements and maintaining a strong work ethic.
Overview
2025
2025
years of professional experience
Work History
Server /hostess
Highland House Restaurant
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Tommy Hilfiger
07.2021 - 12.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
American Eagle Outfitters, Inc
08.2022 - 04.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Howell High School
Howell, MI05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Warm and friendly
- Reliable and responsible
Timeline
Sales Associate
American Eagle Outfitters, Inc
08.2022 - 04.2023
Assistant Manager
Tommy Hilfiger
07.2021 - 12.2024
Server /hostess
Highland House Restaurant
Howell High School
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