Milasia Bowser
Patterson,LA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Direct TV
03.2021 - Current
- Identities, investigates, and resolves users problems wit computer software and hardware.
- Field support call,chats, email, and/or other communications from user with inquires regarding software programming, connectivity, printing, and similar concerns.
- Maintain knowledge of technology innovating and trends.
- Arrange service by software or hardware vendors to repair or replace defective products.
- Consults with users to determine steps and producers taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to sole problems.
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborate with programming to explain errors and/or recommend modifications in program's.
Substitute Teacher
School Board Of St. Mary Parish
04.2022 - 01.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sales Associate
Walmart Neighborhood Market
07.2018 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Listen to customers to understand need and refer to optimal services.
- Increase revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05.2017
Skills
- Apple IOS
- Issue and Resolution Tracking
- Desktop Partitioning Software
- Friendly and Patient
- Remote Technical Assistance
- Hardware upgrades
- Technical Instructions
- First Call Responder
- Healthcare/HIPPA
- Medicare/Medicaid
- Inbound/Outbound
- Microsoft Expertise
- Virtual Learning
- Positive and Upbeat
- Active Listening
Timeline
Substitute Teacher
School Board Of St. Mary Parish
04.2022 - 01.2023
Technical Support Representative
Direct TV
03.2021 - Current
Sales Associate
Walmart Neighborhood Market
07.2018 - 02.2021
High School Diploma -
Franklin Senior High School
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