Dynamic and impactful healthcare administrator with experience in patient coordination and staffing; intake, authorizations, HR/onboarding and clinician credentialing. Strong EMR acumen and HIPAA knowledge. Shown to deliver exemplary level of healthcare service delivery to patients while implementing strategies for improved health care management and outcomes. Proven problem solver and excellent communicator.
Hi, I’m
Milaud Pourkay
Relocation To San Fransisco Area ,CA
Summary
Overview
8
years of professional experience
Work History
Advanced Clinical Associates
Intake Coordinator
02.2023 - 12.2023
Job overview
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Grand Desert Home Health
Lead Intake Coordinator
11.2021 - 06.2022
Job overview
- Integrated TigerText (HIPAA-compliant messaging) into staff communication protocol.
- Built and maintained HR and personnel on-boarding forms, set up EMR log-ins for clinicians, process I-9 verifications, etc...
- Closely monitored clinical certificate/licensure expiration
- Closely collaborated and communicated with orthopedic surgeon MA's, hospital case management, surgery schedulers, social workers, etc... to coordinate and prepare patients start of care
Aegis Home Health And Hospice
Home Health Intake Coordinator
02.2021 - 09.2021
Job overview
- Receives referrals from physicians, hospitals, clinics; initiates and or/completes intake process.
- Schedules all visits to ensure that regulatory deadlines are met and staffing resources are optimized. Handles all scheduling/staffing exceptions and coordinates with the Clinical Supervisor as needed.
- Performs eligibility/insurance verification and authorizations.
- Establish strong communication with patients and their families, and acting as an advocate throughout patient‘s episode of care.
Empower Physical Therapy
Lead Patient Care Coordinator
12.2018 - 08.2019
Job overview
- Explained plans for treatment and payment options
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Obtained prior authorization and authorizations with insurance carriers by phone, online forms and fax
Hopelight Homecare, LLC
Caregiver
12.2017 - 09.2019
Job overview
- Monitor condition of patient through observation and proper precautionary measures
- Assist with daily living activities such as feeding, dressing, grooming, etc
- Assist with personal care, activities, scheduling appointments, etc
DPR Realty
Realtor
03.2017 - 03.2018
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Cox Insurance Services
Commercial Sales Manager
11.2015 - 12.2016
Job overview
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Arizona State University- Downtown PhoenixPhoenix, AZ
Science of Healthcare Delivery from Healthcare Administration
12.2021
University Overview
Skills
- EMR Knowledge, some ICD-10, HIPAA , OASIS Home Health, PDGM, Medicare Regulations and Guidelines, Data Entry, Marketing, Referral tracking systems, etc
Timeline
Intake Coordinator
Advanced Clinical Associates
02.2023 - 12.2023
Lead Intake Coordinator
Grand Desert Home Health
11.2021 - 06.2022
Home Health Intake Coordinator
Aegis Home Health And Hospice
02.2021 - 09.2021
Lead Patient Care Coordinator
Empower Physical Therapy
12.2018 - 08.2019
Caregiver
Hopelight Homecare, LLC
12.2017 - 09.2019
Realtor
DPR Realty
03.2017 - 03.2018
Commercial Sales Manager
Cox Insurance Services
11.2015 - 12.2016
Arizona State University- Downtown Phoenix
Science of Healthcare Delivery from Healthcare Administration
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