MILAY MELEAN
Plantation
Summary
Skilled Personal Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in cross-selling banking products and services, establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Personal Banker
Wells Fargo Bank
Weston
01.2019 - Current
- Consultative sales process and financial needs assessment to build a customer profile, identifying short and long term financial needs while upholding a position of trust and responsibility.
- Maintaining an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions using value proposition, maintaining records, reports, and procedures.
- Establishing close working relationships with assigned business partners, referring customers to provide financial solutions.
- Maintained compliance with banking regulations and internal policies.
- Followed operational standards, promoting security, risk management and compliance.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Branch Operations Manager
Wells Fargo
Weston
01.2007 - 01.2019
- Communicating, implementing and managing operations excellently while in compliance with federal laws and regulations.
- Coaching and developing team members to increase wallet share and revenue while providing excellent customer service and efficiently processing transactions.
- Administering budget, business development goals, staffing, scheduling and managing the store in the absence of the store manager.
- Interviewing, hiring, developing, promoting qualified personnel and implementing team building strategies.
- Managed daily branch operations and ensured compliance with policies.
- Developed training programs for new staff to enhance performance and efficiency.
Assistant Branch Manager
World Savings Bank
Sunrise
12.2005 - 01.2007
- Developing and administering budgets, business development goals and objectives, staffing models, schedules and performance standards.
- Communicating, implementing and monitoring compliance with federal laws and corporate procedures.
- Managed daily operations ensuring compliance with banking regulations.
- Oversaw cash management processes and maintained accurate financial records.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Ensured compliance with internal policies and procedures as well as external regulations.
Education
BBA - Finance
Florida International University
Miami, FL 01.2025 - 08.2025
Associates Degree - Business Administration
Broward College
Skills
- Customer relationship management
- Risk management
- Compliance adherence
- Interpersonal communication
- Regulatory compliance
- Wealth management
- English and Spanish fluency
Timeline
BBA - Finance
Florida International University
01.2025 - 08.2025
Personal Banker
Wells Fargo Bank
01.2019 - Current
Branch Operations Manager
Wells Fargo
01.2007 - 01.2019
Assistant Branch Manager
World Savings Bank
12.2005 - 01.2007
Associates Degree - Business Administration
Broward College