Summary
Overview
Work History
Education
Skills
Timeline
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Milaya Bussey

Detroit,MI

Summary

Dedicated and detail-oriented professional with strong customer service, clerical, and management experience. Skilled in communication, multitasking, organization, and problem-solving in fast-paced environments. Experienced in customer support, healthcare coordination, cash handling, and team leadership.

Overview

11
11
years of professional experience

Work History

Closing Rep

United Wholesale Mortgage
Pontiac, MI
02.2025 - Current
  • Handled inbound calls and provided support to clients regarding closing-related questions and concerns
  • Completed escalations pertaining to closing issues and worked to resolve problems in a timely manner
  • Assisted with closing-related processes while maintaining accuracy and attention to detail
  • Communicated with internal teams to research issues, provide updates, and help ensure smooth closings
  • Delivered professional customer service in a fast-paced, high-volume environment

Guest Experience Coordinator

United Wholesale Mortgage
Pontiac, MI
09.2024 - 02.2025
  • Greet and assist clients and visitors
  • Coordinate guest check-ins and schedules
  • Support office operations and communication
  • Maintain organized front desk environment
  • Streamlined check-in processes for improved efficiency and reduced wait times.

Loan Protector

Brown & Brown
Troy, MI
03.2022 - 09.2024
  • Ensured compliance in loan processes
  • Verified documentation accuracy
  • Maintained confidentiality of sensitive data
  • Collaborated to resolve issues

Coordinator

Binson’s Home Health Care
Center Line, MI
03.2021 - 09.2022
  • Coordinated patient services and scheduling
  • Assisted with healthcare inquiries and orders
  • Managed records and administrative tasks
  • Ensured timely service delivery

Customer Service Representative

Henry Ford Health System
Detroit, MI
03.2019 - 03.2021
  • Demonstrated proficiency in electronic health record systems to streamline patient information access.
  • Collaborated with interdisciplinary teams to enhance patient care delivery and service efficiency.
  • Trained new staff on customer service protocols and system navigation for improved onboarding experiences.
  • Managed patient check-in processes, ensuring accurate data entry and efficient service delivery.
  • Coordinated communication between medical staff and patients to streamline information flow.
  • Maintained electronic health record systems, ensuring compliance with privacy regulations and data accuracy.

Shift Manager

Captain Jays Fish & Chicken
Southfield, MI
03.2017 - 01.2019
  • Managed schedules and shift coverage
  • Supervised employees and maintained productivity
  • Handled customer concerns and maintained service standards
  • Supported kitchen preparation and inventory organization

Money Center Cashier

Walmart
Dearborn, MI
01.2016 - 03.2017
  • Processed financial transactions and wire transfers
  • Delivered strong customer service
  • Balanced cash drawers accurately
  • Resolved customer concerns

Education

High School Diploma -

Old Redford Preparatory High School
Detroit, MI
06.2014

Skills

  • Customer Service
  • Communication
  • Organization
  • Administrative Support
  • Cash Handling
  • Problem Solving
  • Teamwork
  • Attention to Detail
  • Deadline oriented
  • Document review
  • Compliance awareness
  • Loan processing
  • Customer service
  • Time management

Timeline

Closing Rep

United Wholesale Mortgage
02.2025 - Current

Guest Experience Coordinator

United Wholesale Mortgage
09.2024 - 02.2025

Loan Protector

Brown & Brown
03.2022 - 09.2024

Coordinator

Binson’s Home Health Care
03.2021 - 09.2022

Customer Service Representative

Henry Ford Health System
03.2019 - 03.2021

Shift Manager

Captain Jays Fish & Chicken
03.2017 - 01.2019

Money Center Cashier

Walmart
01.2016 - 03.2017

High School Diploma -

Old Redford Preparatory High School