Susan Tracy
Farmington Hills
Summary
Area Marketing Director with 29 years of extensive experience in residential and commercial closings and relationship management. Demonstrates exceptional skills in communication, adaptability, and client interaction, ensuring seamless transactions and high client satisfaction. Proven track record in training new employees, enhancing professional connections, and maintaining compliance with industry standards.
Overview
30
30
years of professional experience
Work History
Area Marketing Director / Closing Rep
Reputation First Title Agency
08.2014 - Current
- Conduct client closings with precision and efficiency, ensuring seamless transactions
- Cultivate and sustain robust client relationships, enhancing client retention and satisfaction
- Participate in networking events to expand and strengthen professional connections
- Train and assist new employees, ensuring smooth onboarding and integration
Escrow Officer / Closing Agent
Westminster Title Agency
01.2000 - 01.2014
- Coordinated and finalized closing transactions, ensuring compliance and accuracy
- Processed refinancing and purchase transactions from order entry to closing, improving efficiency
- Facilitated smooth communication between all parties, resolving issues promptly
- Enhanced transaction accuracy, reducing errors and delays
Escrow Officer / Closing Agent
First Michigan Title
01.1997 - 01.2000
- Managed end-to-end refinancing and purchase transactions, ensuring timely and accurate closings
- Cultivated strong client relationships through consistent and effective communication
- Streamlined transaction processes, resulting in measurable improvements in efficiency
- Resolved complex issues promptly, enhancing client satisfaction
- Maintained detailed records, ensuring compliance with industry regulations
Management Trainee / Assistant
Standard Federal Bank
01.1995 - 01.1997
Education
BACHELOR'S DEGREE - APPLIED ARTS
Central Michigan University
01.1992
Skills
- Interpersonal Communication
- Customer Service
- Conflict Resolution
- Adaptability
- Organizational Skills
- Empathy
- Problem Solving
- Attention to Detail
Affiliations
Greek Affiliations: Alpha Sigma Tau
Timeline
Area Marketing Director / Closing Rep
Reputation First Title Agency
08.2014 - Current
Escrow Officer / Closing Agent
Westminster Title Agency
01.2000 - 01.2014
Escrow Officer / Closing Agent
First Michigan Title
01.1997 - 01.2000
Management Trainee / Assistant
Standard Federal Bank
01.1995 - 01.1997
BACHELOR'S DEGREE - APPLIED ARTS
Central Michigan University
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