Milayzia Shedd
Summary
Dedicated healthcare and administrative professional with 10+ years of experience supporting physicians, patients, and medical staff across clinical and hospital settings. Skilled in patient care, laboratory procedures, customer satisfaction, administrative coordination, and compliance. Recognized for strong communication skills, problem-solving ability, time management and consistent initiative in ensuring efficient operations and quality patient experiences.
Overview
8
8
years of professional experience
Work History
Lead Certified Medical Assistant
PersonalMDs
05.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported internal medicine physicians with patient care and administrative tasks.
- Triaged patient calls, processed prior authorizations, and managed referrals/orders.
- Performed vitals, EKGs, and blood draws; assisted with diagnostic and screening testing.
- Managed Epic communications including messages, scheduling, and medication requests.
- Processed medical records for insurance companies and external providers.
- Provided front desk support including patient check-in and insurance verification.
Phlebotomist Main Laboratory
Massachusetts General Hospital
11.2017 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Education
Health Information Management
Bunker Hill Community College
Charlestown, MA05-2022
Certificate - Medical Assisting
Bunker Hill Community College
Charlestown, MA08-2017
Skills
- Marketing
- Shift scheduling
- Customer service
- Budget control
- Strong leadership skills; serve as a role model for staff and peers
- Excellent foresight in identifying and resolving problems proactively
- Customer-service oriented with ability to work across all organizational levels
- Patient Care & Clinical Support
- Phlebotomy & Specimen Processing
- Medical Records & Documentation (Epic, EHRs)
- Scheduling & Prior Authorizations
- Administrative Support & Office Management
- Leadership & Staff Training
- Proficient in Microsoft Office: Access, Excel, Outlook, PowerPoint, Teams , and Word
Timeline
Lead Certified Medical Assistant
PersonalMDs
05.2020 - Current
Phlebotomist Main Laboratory
Massachusetts General Hospital
11.2017 - Current
Health Information Management
Bunker Hill Community College
Certificate - Medical Assisting
Bunker Hill Community College
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