MILBIA WESTBY
Lusby,MD
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HR Assistant
Melwood
08.2020 - 01.2023
- Process and review all unemployment cases and prepare rebuttals
- Created SOP for new scanning tool needed to maintain electronic employee files
- Manage multi-line phone system and transfer calls to correct personnel
- Create employee badges and activate them
- Coordinate and plan employee luncheons and conduct onboarding modules
- Perform general administrative work in support of HR department
- Process all new hires in UKG
- Assist in payroll updating and correcting time for employees
- Oversee special projects assigned by HR Director
- Train new employees on Employee File Management scan tool
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Supported coordination of benefits open enrollment activities and process.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Answered and redirected incoming phone calls for office.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Oversaw and managed hiring process and assisted human resources.
- Maintained office supplies, distributed mail and processed invoices for payment.
HR Generalist
FTI Consulting
02.2020 - 08.2020
- Collaborated with internal corporate HR specialty groups (Employee relations, HRIS, Benefits) to adapt and scale initiatives to Acuity
- Executed employment lifecycle processes (onboarding, benefits eligibility, offboarding, rehires, transfers); maintained integrity of HRIS, physical employee personnel files, shared HR electronic records, and benefit provider websites
- Maintenance and administration of background check process including reviewing and approving background results with no criminal hits in accordance with FTI standards, forwarding background results with criminal hits to HR Manager, and reporting approval and denial codes to Sterling.
- Provided overall support for people resources to complete daily tasks; coordinate operations for short term increased business demands
- Liaise with external HR Vendors to maintain business relationship; establish workflows and processes (Sterling, WageWorks, ADP); reconcile vendor invoices for accuracy; performed cost benefit analysis
- Liaise with external HR Vendors to maintain business relationship; establish workflows and processes (Sterling, WageWorks, ADP); reconcile vendor invoices for accuracy; performed cost benefit analysis; identify cost saving.
- Reviewed and processed up to 30 new hires weekly or bi-weekly depending on upcoming projects.
HR Generalist
Native Floral Group
07.2017 - 02.2020
- Assisted with daily operations of HR functions and duties
- Provided clerical and administrative support to production workers and HR Manager
- Maintained and organized all employee records
- Processed documentation and prepared reports relating to HR duties
- Handled employee requests regarding HR issues, policies, and procedures
- Conducted new hire orientation with all newly hired employees
- Executed employee payroll and necessary reports for facility
- Managed up to 30 applicants; varying from start to finish for recruitment and onboarding purposes.
Healthcare Support
Conifer Health Solutions
09.2016 - 07.2017
- Entered Referrals from callers requesting them
- Checked claim status and eligibility status depending on queue
- Processed all incoming faxes and distributed to nurses’ queues
- Answered pre-certification questions based on different insurance plans
- Transferred calls to nurses’ queues depending on denied referrals
- Managed up to 70 customer calls per day.
HR Assistant
Cornerstone Staffing/Kearny Produce
01.2016 - 09.2016
- Provided administrative support to Human Resources Generalist and Director with all personnel matters
- Submitted background requests for driver’s positions
- Scheduled appointments for road tests and sent qualified candidates to Concentra for drug testing and physical exams required by company
- Created and maintained employee information into HRIS and Payroll systems including new hires, terminations, transfers, and promotions
- Prepared new employee files
- Informed new hires of company policy and benefits to include vacation, health, dental and all other benefits offered by company.
- Provided strong, timely customer service and assist in resolving employee inquiries related to employment, benefits, and other HR issues
- Verified I-9 information and kept books current by auditing them regularly
- Partnered with HR Director to complete various research projects
- Assisted employees with questions regarding timesheets, pay and benefits
- Partnered with department managers and provided recruitment assistance by screening candidates via phone
- Translated documents in Spanish for non-English or bilingual speaking workers for safety procedures needed to perform their job
Eligibility Representative
DECO Recovery Management
02.2015 - 04.2016
- Served as Medicaid Eligibility Specialist and worked onsite client hospitals in Maryland, DC, and VA to screen uninsured patients for potential program eligibility for Medicaid and other available funding sources
- Completion of SSI/SSDI applications
- Assisted patients in gathering additional documentation and coordinated working with local Department of Social Services offices in effort to determine program eligibility
- Obtained immediate approval for all online Medicaid applications submitted to DC Healthlink and MD Health Connections (MD and DC Health Market Place)
- Submitted completed Medicaid application within 24-hour window to Department of Social Services
- Researched and returned all insured patients to pre-cert department to close accounts and process payments
- Met and exceeded monthly screening goals for all months starting in May
- Translated medical billing insurance information and procedures to clients who had been in hospital in order to help them pay their hospital bill
Leasing Consultant
Equity Management
02.2014 - 08.2014
- Provided lease information for prospective residents that inquired about government housing program and scheduled appointments for apartment and town home viewing
- Entered and closed out all work orders made by residence for maintenance repairs
- Maintained resident files as well as conducted move-ins and collected all rental payments and issued receipts
- Answered all phone calls, ran credit reports as well as verified all employment and asset information included on all lease applications
- Kept property of 256 apartment/townhomes leased at 96%
- Continuously met deadlines for move-ins that averaged 2 per week
- Researched and allocated missing/incorrect rent payments to correct accounts to minimize loss of revenue to shareholders
- Translated legal terminology to Spanish speaking residents on rules and regulations of lease agreement.
- Verified tenant incomes and other information before accepting lease applications
Post Closer
Academy Mortgage
06.2013 - 12.2013
- Compiled loan packages from start to finish and made sure that all pertinent documents required for loan were in loan file such as Deed (which shows ownership), Deed of Trust which includes all information about type of loan such as FHA, USDA, Conventional loans and VA loans
- Ensured that settlement attorney and title company knew who was point of contact for any follow up questions that arose to make settlement process easier for borrower and attorney
- Composed skinny file with necessary paperwork was sent to corporate office 24 hours after loan was funded
- Translated loan documents from English to Spanish and from Spanish to English
- Met monthly goals by compiling loan documents in timely and organized fashion
Senior Teller/Retail Services Assistant Supervisor
BB&T - Silver Spring
04.2012 - 06.2013
- Processed all client requests such as cashing of checks, issuing money orders or cashier’s checks in timely manner
- Balanced cash drawer nightly to assure all monies, checks and cash advances were accounted for
- Assisted team members with coverage of work shifts and visited other locations
- Assisted loan officers with loan documentation and compliance from application process to closing loans when loan officer was unavailable
- Conducted one on one session with all new and existing loan officers to assure compliance rules and regulations were being followed to minimize loss of revenue to bank
- Supervised DC area region of all Retail Services Assistants
- Kept error average for region at 8% (required average was 10%) for twenty loan officers
- Trained all new employees on all compliance areas to reduce and maintain error average below required bank average
- Achieved certification for both positions by taking bank approved courses to become expert in role
- Conducted interviews and processed all hire paperwork as well as conducted performance reviews.
Weekend Receptionist
Brightview Assisted Living
04.2011 - 03.2012
- Received and processed resident payments
- Supervised residents by not allowing to leave building unless authorized by nurses
- Greeted and directed guests; made sure guest book was signed by every visitor
- Operated multi-line telephone system to independently handle over 40 calls each day
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Sorted, received and distributed mail correspondence between departments and personnel
- Scheduled office meetings and client appointments for staff teams
Administrative Assistant
NTIS
07.2010 - 03.2012
- Managed over 35 calls or more pertaining to free publications of materials issued by Department of Education as well as FAFSA applications
- Received and processed all correspondence for free materials
- Processed orders and sent them to warehouse for shipment
- Answered all questions about free publications and their availability and provided high level of customer service
- Used several different databases to research publications such as in-house Elan and FSA Pubs website
- Translation of publication message from English to Spanish
- Learned in-house database software in short period of time and could easily find them in database for distribution
- Responded and received awards for timely fashion of email all e-mail requests service from aid offices and its’ officers
Education
Bachelor of Science - Criminal Justice
Kaplan University
Fort Lauderdale, FL03.2011
Skills
- Recruitment Documentation
- Generating Reports
- Information Sourcing
- Critical Thinking
- Problem Solving
- Microsoft Office
- Personnel Documentation Verification
- New Employee Orientation
- Performance Evaluations
- Explanation of Benefits
- Processing Grievance Documentation
- Staffing Documentation Maintenance
- Human Resources Department Processes
- HR Policies
- Employee Recruitment
- Employee Relations
- Unemployment Claims
- New Employee Onboarding
- Meeting Preparation
- Human Resource Information System (HRIS)
- Open Enrollment Coordination
- Human Resources Records
- Termination Procedures
- Application Tracking
- Process Forms
- Orient New Employees
- Personnel Files
- Disciplining Employees
- Transcribing Meetings and Messages
- Creating and Managing Job Descriptions
- Keeping Records
- Enforce Personnel Policies
- Resume Screening
- Balance Reconciliations
- Managing Applicant Inquiries
- Greeting Visitors
- Employee Counseling and Support
- Document Employee Information
- Management Scheduling and Time Records
- Data Collection
- Affirmative Action Compliance
- Job Applicant Interviews
- Training Employees
Certification
- Notary Pubic License - Expires 08/06/2024
Languages
Spanish
Full Professional
Timeline
HR Assistant
Melwood
08.2020 - 01.2023
HR Generalist
FTI Consulting
02.2020 - 08.2020
HR Generalist
Native Floral Group
07.2017 - 02.2020
Healthcare Support
Conifer Health Solutions
09.2016 - 07.2017
HR Assistant
Cornerstone Staffing/Kearny Produce
01.2016 - 09.2016
Eligibility Representative
DECO Recovery Management
02.2015 - 04.2016
Leasing Consultant
Equity Management
02.2014 - 08.2014
Post Closer
Academy Mortgage
06.2013 - 12.2013
Senior Teller/Retail Services Assistant Supervisor
BB&T - Silver Spring
04.2012 - 06.2013
Weekend Receptionist
Brightview Assisted Living
04.2011 - 03.2012
Administrative Assistant
NTIS
07.2010 - 03.2012
Bachelor of Science - Criminal Justice
Kaplan University