Milca E. Sierra
Ocoee,FL
Summary
My academic preparation and experience in various work settings have given me the ability to direct my work performance towards customer service, effectively to ensure a quality experience. I acquire the ability to learn quickly and effectively to adapt to new challenges. Focused on problem solving to guarantee the quality of service or customer experience.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Financial Counselor II
Arnold Palmer Children's Hospital, Orlando Health
11.2023 - Current
- Meticulously documented all details regarding contact with patients, providers and other individuals in the system using EPIC.
- Performed patient registration, processed referrals and admissions, scheduled appointment, verified insurance coverage and obtained benefits and authorizations.
- Follows patient financial services self pay policies including Financial Statements application, explanation of payments options and collections of monies due
Cashier/Food Service
Starbucks, Arnol Palmer Hospital
03.2023 - 10.2023
- Attention to customer orders, strictly respecting the recipes to offer constant quality and optimize customer satisfaction
- Informed customers about new drinks and helped them with recommendations based on their tastes and preferences
- Awarded “Employee of the Month” multiple times, for performing a professional work
Sales Associate
Forever Crystals and Jewelry
12.2022 - 04.2023
- I used my knowledge of customer service to ensure a proper and pleasant shopping experience
- Trained new personal and worked on the improvement of customer satisfaction
Barista Supervisor
Juan Valdez Café
10.2022 - 12.2022
- Provided excellent customer service, ensuring that high standards were met and all polices and proceed fully followed
- Supervise and trained new employees in operational procedures and modeled duties for front and back positions
- Responsible for providing prompt solutions to the various problems that could arise to ensure compliance and company goals
- Prepared and served coffee drinks, teas, smoothies, sandwiches and bake pastries
Prep Cook
The Earthy Kitchen
01.2020 - 03.2022
- Processed guest orders, handle cash, bagged orders and prepared food in accurate and efficient manner
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses
Education
Certification - Local and International Culinary Arts
Instituto De Banca y Comercio
Caguas, PR01.2016
Skills
- Bilingual (Spanish/English)
- Management of computer, internet, keyboard, Word, Gmail, Power Point and cash register
- Excellent customer service and interpersonal skills
- Strong organizational skills with the ability to multitask and prioritize effectively
Certification
- Certificate: Latte Art Workshop, August 2018
- Certificate: Basic Barista Workshop, January 2018
Timeline
Financial Counselor II
Arnold Palmer Children's Hospital, Orlando Health
11.2023 - Current
Cashier/Food Service
Starbucks, Arnol Palmer Hospital
03.2023 - 10.2023
Sales Associate
Forever Crystals and Jewelry
12.2022 - 04.2023
Barista Supervisor
Juan Valdez Café
10.2022 - 12.2022
Prep Cook
The Earthy Kitchen
01.2020 - 03.2022
Certification - Local and International Culinary Arts
Instituto De Banca y Comercio
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