MILCA LOPEZ
Zoomcare
Portland,OR
7
years of professional experience
1
Language
Compassionate healthcare professional with nearly a decade of experience in patient care and administrative support in fast-paced environments. Skilled in delivering exceptional customer service and maintaining operational efficiency. Strong communicator adept at building positive relationships and navigating changing priorities while ensuring attention to detail.
Work History
CLINIC ASSOCIATE
3 Years 5 Months- Provided comprehensive front-office support, including managing incoming phone calls, scheduling patient appointments, maintaining accurate medical records and patient demographics, verifying insurance coverage, collecting payments, processing and faxing medical documentation, and managing patient recalls.
- Anticipated healthcare providers' unique preferences and requirements, facilitating efficient workflows and high-quality patient care.
- Conducted in-house laboratory tests, such as rapid strep, HCG, influenza, mononucleosis, and glucose testing, and executed blood draws.
- Addressed complex patient concerns promptly, effectively resolving issues and providing professional, compassionate service to enhance satisfaction.
- Assisted providers with procedure preparation by setting up procedure trays, sterilizing and packaging instruments, and turning over and stocking procedure rooms.
CAREGIVER
2 Years 4 Months- Provided compassionate bedside and personal care, including assistance with ambulation, personal hygiene, and activities of daily living.
- Assisted clients with medication management, appointment reminders, and transportation to ensure adherence to healthcare plans.
- Developed trusting relationships with clients by providing emotional support, companionship, and attentive care.
- Engaged clients in meaningful conversations, social activities, to promote socialization and overall well-being.
- Facilitated meaningful conversations and social activities to enhance client socialization and overall well-being.
CERTIFIED NURSES ASSISTANT
1 Year 2 Months- Managed the care and needs of 6 - 10 patients daily while maintaining accuracy, organization, and attention to individual patient needs.
- Enhanced patient comfort and safety through transportation assistance, timely response to call lights, fulfillment of patient requests, and support with activities of daily living.
- Prioritized multiple patient needs in a fast-paced environment while responding promptly to changes in patient condition and requests for assistance.
- Collaborated with team and independently to deliver quality patient care and meet individual needs.
- Maintained patient privacy, dignity, and confidentiality while providing professional and respectful care in accordance with facility standards.
- Managed multiple patient needs in fast-paced environment, promptly addressing changes in condition and requests for assistance.
Education
HIGH SCHOOL DIPLOMA
Skills
Medical terminology
Fast-paced efficiency
Ability to multitask
Time management
Phone etiquette
Time management
Detail oriented
LANGUAGES
Spanish | Advanced
Timeline
CLINIC ASSOCIATE
Zoomcare
01.2021 - 06.2024Read More
CAREGIVER
Private Practice
09.2018 - 01.2021Read More
CERTIFIED NURSES ASSISTANT
Foster Creek
09.2017 - 11.2018Read More
David Douglas High School
HIGH SCHOOL DIPLOMA
Read More