Jhonal Contreras
Boston,MA
Summary
Ground Operations Supervisor with 9 years of experience at JetBlue, progressing from Ground Ops to GO Lead, and then to GO Supervisor. Within the supervisor role, I've taken on additional responsibilities, including serving as Bagroom Supervisor, where I managed daily operations overseeing an average of 10,000 bags, implementing techniques to reduce mishandling's, and consistently achieving MBR (Mishandled Baggage Ratio) goals for nearly a year. Additionally, acted as Performance Supervisor, focusing on crewmember development, coaching, and ensuring the successful onboarding of crewmembers. Also served as TDY Duty Manager for two extended terms, totaling 6 months, where I oversaw the ground operations as a whole and coordinated tasks across multiple teams. Known for strong communication, adaptability, and the ability to drive performance in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Supervisor Ground Operational
JetBlue Airways
Boston, Massachusetts
09.2021 - Current
- Followed through with assigned projects and kept leadership team informed of progress, and areas of improvement
- Assessed crew members' strengths and weaknesses and coached team members toward improving performance.
- Enforced policies and procedures by coaching and applying disciplinary procedures.
- Recorded operational failures and variances as reported by flight personnel.
- Handled more than 10 calls per day to address crew-member concerns, and or call-outs
Ground Operations Lead
Jetblue Airways Corp
Boston, MA
04.2017 - 09.2021
- Ensure that all aircraft reset functions, such as cabin service, refueling and cargo actions, are completed on deadline
- Maintain documentation, complete shift paperwork and submit FAA required forms
- Follow standard operating procedures and maintain safe work environment
- Promote safety, without compromising performance
- Maintain compliance with company standards to perform all required training and activities such lead huddles and meetings
System Administrator (Jr)
Alexander Technology
Burlington, MA
02.2015 - 01.2017
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business growth
- Developed and tested installation of company-wide servers for printing, file storage and applications
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Received and processed stock into inventory management system
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Bachelor of Arts - Business Administration And Management
Peirce College
Philadelphia, PA09-2026
Graduate Certificate - Computer Systems And Network Support
Lincoln Technical Institute
Somerville, MA06-2016
Skills
- Process Optimization
- Effective Communication
- Adaptability and Flexibility
- Conflict Management
- Coaching and Development
- Decision-Making
- Time Management
- Team Leadership
- Project Management
- Advanced Computer Skills
Timeline
Supervisor Ground Operational
JetBlue Airways
09.2021 - Current
Ground Operations Lead
Jetblue Airways Corp
04.2017 - 09.2021
System Administrator (Jr)
Alexander Technology
02.2015 - 01.2017
Bachelor of Arts - Business Administration And Management
Peirce College
Graduate Certificate - Computer Systems And Network Support
Lincoln Technical Institute