Jhonal Contreras
Lynn,MA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish company goals. Dedicated to open, communicative culture where crew-members feel empowered to contribute to company's success. Experience in project management, process improvement and financial analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
Work History
Supervisor Ground Operations
JetBlue Airways
04.2017 - Current
- Enhanced communication within the team by holding regular briefings and encouraging open panel for crew-members
- Streamlined operations through regular performance reviews and constructive feedback.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
System Administrator (Jr)
Alexander Technology
02.2015 - 01.2017
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
Bachelor of Arts - Business Administration And Management
Peirce College
Philadelphia, PA12.2025
Associate of Arts - Computer And Information Sciences
Lincoln Technical Institute
Somerville, MA2016
Skills
- (TDY) GO Duty Manager (5 Months Experience)
- Performance Supervisor
- Conflict Resolution
- Crew member Development
- Project Management
- Seven years in Aviation Industry
- Six years in Customer Service
- Teamwork and Collaboration
- Bilingual (Spanish)
- Data Analytics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor Ground Operations
JetBlue Airways
04.2017 - Current
System Administrator (Jr)
Alexander Technology
02.2015 - 01.2017
Bachelor of Arts - Business Administration And Management
Peirce College
Associate of Arts - Computer And Information Sciences
Lincoln Technical Institute