Mildred Bonilla
El Paso,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Inbound Sales Agent
Charter Communications, Spectrum
El Paso, TX
01.2024 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Monitored industry news, developments, and trends related to our products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Customer Care Representative
Teleperformance
Dallas, TX
08.2023 - 11.2023
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Server
Weso, Great American Steak House
El Paso, TX
06.2018 - 12.2022
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Front Desk Receptionist
Home Insurance Agency
El Paso, TX
03.2021 - 08.2021
- Handled sensitive information in a confidential manner.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Education
Associate of Arts - Music
Los Angeles Film School
Los Angeles, CA12-2020
High School Diploma -
Burgers High School
El Paso, TX06-2017
Skills
- Call handling
- Relationship building
- Problem-solving
- Grammar
- Microsoft Excel
- Time management
Languages
English
Professional
Spanish
Professional
Accomplishments
- Woman In The Entertainment Industry Scholarship.
Timeline
Inbound Sales Agent
Charter Communications, Spectrum
01.2024 - Current
Customer Care Representative
Teleperformance
08.2023 - 11.2023
Front Desk Receptionist
Home Insurance Agency
03.2021 - 08.2021
Server
Weso, Great American Steak House
06.2018 - 12.2022
Associate of Arts - Music
Los Angeles Film School
High School Diploma -
Burgers High School
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