Mildred Brown
Sacramento,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager
Sacramento Valley Dental Specialists
10.2019 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
Kids Care Dental
10.2016 - 10.2019
- Responsible for 3 departments financial production maintains the team daily schedule.
- Lead, coach, and train new and existing employees.
- In charge of the hiring and termination process for the office, coming up with monthly marketing ideas and bringing them to life.
- Create monthly schedules for all 3 departments.
- Complete billing, collection and reporting duties on a daily, weekly and monthly basis.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Credentialing Specialists
Kids Care Dental & Orthodontics
10.2015 - 10.2016
- Worked alongside global business leader to deploy new training strategies.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
Billing Specialist
Kids Care Dental & Orthodontics
05.2013 - 10.2015
- Encoded and canceled checks using bank machines.
- Verified accuracy of accounts payable payments, resulting a huge reduction in payment errors and check reissues.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Generated monthly billing and posting reports for management review.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Customer Service Representative
Delta Dental Of California
01.2007 - 01.2013
- Updated account information to maintain customer records.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered incoming calls from dentists and customers regarding products or services, take or enter orders, cancel accounts, obtain details of complaints.
- Process enrollment applications and make changes to existing accounts. Communicate claims processing procedures and policies, program benefits, eligibility, claims payments and billing information.
Education
High School Diploma -
Grant Union High School
Sacramento, CASkills
- Fiscal Management
- Policy Development
- Excellent multi-tasking ability
- Negotiation and Conflict Resolution
- Training and Development
- Workforce Management
- Scheduling
- Expense Reporting
- Billing
- Office Management
Timeline
Office Manager
Sacramento Valley Dental Specialists
10.2019 - Current
Office Manager
Kids Care Dental
10.2016 - 10.2019
Credentialing Specialists
Kids Care Dental & Orthodontics
10.2015 - 10.2016
Billing Specialist
Kids Care Dental & Orthodontics
05.2013 - 10.2015
Customer Service Representative
Delta Dental Of California
01.2007 - 01.2013
High School Diploma -
Grant Union High School
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