Mildred Elliott

Work History

Mental Health Program Technician

The Gooden Center

Pasadena, CA

04.2026 - Current

Providing behavioral health support, crisis intervention, and community resource coordination for individuals facing mental health and substance use challenges.
Skilled in conducting assessments, developing individualized service plans, and supporting client recovery through person-centered, trauma-informed approaches.
Experienced in crisis stabilization, de-escalation techniques, and assisting individuals experiencing psychiatric and substance use-related emergencies.
Proven ability to coordinate care among clients, families, medical providers, behavioral health professionals, and community agencies to support treatment goals and recovery outcomes.
Knowledgeable in mental health disorders, substance use recovery, motivational interviewing, community resource linkage, and ongoing client support services.
Strong background in documentation, case planning, admissions, discharge coordination, and maintaining compliance with HIPAA and confidentiality standards.
Facilitated support groups, enhancing peer connection and fostering recovery for individuals addressing mental health and substance use challenges. for individuals facing mental health and substance use disorders.
Administered urinalysis tests, verifying sobriety and ensuring compliance with treatment programs to support client recovery. to verify individuals' sobriety.
Worked with diverse populations, providing tailored interventions for adults with serious mental illness, individuals experiencing homelessness, and those needing crisis intervention services.

Case Manager Generalist

Volunteers of America

Los Angeles, CA

08.2025 - Current

Conduct comprehensive screenings and assessments to identify client needs and develop individualized care plans.
Complete client intakes, care plan development, discharge planning, and follow-up services.
Coordinated services and support for adults requiring acute and post-acute care post-hospital discharge, focusing on individuals experiencing homelessness to enhance their recovery process.
Facilitated referrals and linkages to community resources, including housing, medical care, financial assistance, employment services, and psychosocial supports to meet diverse client needs.
Collaborated with healthcare providers, social workers, service agencies, law enforcement, and state and local organizations to ensure seamless continuity of care and improved client outcomes.
Maintain accurate and timely documentation in the agency’s electronic medical record (EMR) system in compliance with organizational and regulatory standards.
Experience with completing documentation within national database of Homeless Management Information System (HMIS). Knowledgeable in making referrals on client behalf of needed services and supports.

Case Management Analyst

CVS/Aetna Health (Total Med Staffing)

Peoria, IL

05.2024 - 07.2025

Conducted assessments to identify members’ needs and developed individualized, person-centered care plans designed to achieve desired health and wellness outcomes.
Collaborated with members, family members, healthcare providers, social workers, and Adult Protective Services to promote continuity of care and positive outcomes.
Managed a caseload of up to 60 members, coordinating comprehensive care management services for older adults and individuals with disabilities.
Coordinated home and community-based services to enhance access to necessary resources, supports, and interventions for members.
Provided referrals and linkage to medical, behavioral health, social, and community services to address members’ identified needs.
Conducted monthly telephonic contacts, quarterly reviews, and annual in-home visits to assess members’ health, safety, and progress toward care plan goals.
Maintained accurate, timely documentation in electronic medical record systems to meet organizational and regulatory compliance standards.

Child Welfare Specialist

Lutheran Social Services of Illinois

Peoria, IL

05.2022 - 04.2024

Provided comprehensive case management services to children and families involved with the Department of Children and Family Services (DCFS) due to identified safety concerns.
Developed and implemented person-centered service plans to address family needs, promote stability, and reduce identified safety risks.
Coordinated referrals and linked families to community resources and supportive services, enhancing family support systems and promoting child safety.
Conducted home and community visits to assess ongoing child safety, family functioning, and service plan progress.
Participated in court hearings, case staffing, and child and family team meetings, contributing to effective case planning and successful permanency outcomes.
Completed ongoing Safety Assessments, Integrated Assessments, and Child and Adolescent Needs and Strengths (CANS) evaluations.
Collaborated with multidisciplinary teams, including social service providers, legal professionals, educators, and healthcare providers to coordinate services.

Housing Voucher Case Manager

Road Home Dane County

Madison, WI

11.2021 - 05.2022

Conducted comprehensive needs assessments and developed individualized service plans to address housing, financial, health, and support needs, ensuring holistic client support.
Facilitated housing searches, engaged landlords, and helped clients overcome barriers to secure and maintain stable housing.
Proven ability to connect clients with community resources, supportive services, and benefits to promote long-term housing retention and independence.
Supported individuals and families in achieving housing stability and self-sufficiency through tailored assistance and resources.
Experienced in managing diverse caseloads, tracking client progress, and maintaining accurate, compliant documentation.
Effectively collaborating with housing providers, community agencies, service organizations, and multidisciplinary teams to coordinate client care and services.
Providing crisis intervention, problem-solving, and advocacy for vulnerable populations, including individuals experiencing homelessness, disabilities, mental health challenges, and economic hardship.
Committed to empowering clients through person-centered planning, resource coordination, and strengths-based case management approaches.

Assessment and Referral Intake Coordinator

Miramont Behavioral Health

Middleton, WI

07.2021 - 05.2022

Coordinated admissions for a 72-bed psychiatric facility serving adults and children experiencing mental health crises.
Conducted comprehensive intake evaluations to determine eligibility and appropriateness for admission.
Reviewed and compiled patient demographic, medical, psychiatric, and financial information to inform admission decisions and facilitate treatment planning.
Collaborated with physicians, nurses, social workers, county crisis teams, and law enforcement agencies to facilitate timely and appropriate admissions.
Maintained and ensured accuracy of admission documentation, forms, and supporting records to comply with facility standards.
Coordinated communication among multidisciplinary teams to enhance continuity of care and streamline admission processes.
Maintained on-call responsibilities and responded to crisis situations requiring immediate intervention and support.

House Manager

Emerson Senior Living

Madison, WI

07.2021 - 05.2022

Managed daily household operations, ensuring safety and support for residents while addressing their individual needs.
Coordinated care and monitored residents' ongoing needs, maintaining a supportive, person-centered environment.
Provided direct care, assistance, and support to adults residing in an Adult Family Home, promoting their safety, independence, and overall well-being.
Assisted residents with activities of daily living (ADLs), including personal care, meal planning and preparation, medication administration, and community engagement.
Facilitated social and recreational activities, enhancing residents' quality of life and fostering meaningful engagement.
Responded promptly and effectively to crises and emergent situations, ensuring resident safety and appropriate intervention.

Service Coordinator

My Choice Wisconsin

Madison, WI

01.2021 - 06.2021

Coordinated home and community-based services for older adults and individuals with disabilities, managing a caseload of up to 45 members.
Conducted strengths-based assessments to identify member needs and developed person-centered care plans that promoted independence, health, safety, and quality of life.
Monitored members' well-being through monthly telephonic contacts, quarterly reviews, and annual home visits, ensuring service effectiveness and compliance with care plans.
Collaborated with interdisciplinary team members, including Registered Nurses, to address members' health and safety needs and coordinate appropriate interventions.
Facilitated referrals and linked members to community resources, support services, and healthcare providers to address needs and enhance overall outcomes.
Maintained accurate and timely documentation of assessments, care plans, and member interactions in accordance with organizational and regulatory requirements.
Participated in on-call rotations, responding to member needs and urgent situations.

Wisconsin Works Financial and Employment Planner

Workforce Resource Inc.

Menomonie, WI

07.2020 - 12.2020

Developed individualized employability plans and coordinated supportive services to promote self-sufficiency and employment readiness.
Coordinated referrals and linkages to employment opportunities, job training programs, educational resources, and community-based services.
Delivered case management services to families in Wisconsin Works (W-2) program, facilitating access to Temporary Assistance for Needy Families (TANF) benefits.
Determined eligibility for program services and benefits through assessment, documentation review, and ongoing case monitoring.
Conducted monthly follow-ups with participants to monitor progress, ensure program compliance, and adapt support to evolving needs.
Conducted informal assessments and six-month program reassessments to evaluate continued eligibility and identify barriers to employment.
Accurately documented case activities, participant goals, progress, and outcomes in accordance with agency and program requirements.

Mental Health Technician

Aurora Community Services

Eau Claire, WI

05.2020 - 12.2020

Provided direct support and monitoring for adults experiencing mental health crises in a crisis stabilization unit to ensure safety, well-being, and therapeutic engagement.
Conducted ongoing observation and assessment of participants' mental health status, documenting behavioral and symptomatic changes to inform treatment plans.
Assisted with medication administration, monitoring participants for effectiveness and side effects to support optimal therapeutic outcomes.
Facilitated admissions and discharges, ensuring timely completion of required documentation and seamless coordination of services for participants.

Outreach Advocate/Counselor

YWCA Carlisle

Carlisle, PA

03.2019 - 11.2019

Provided crisis counseling, advocacy, and support services to adult and child survivors of sexual assault.
Provided counseling and support services to victims of sexual assault under the Prison Rape Elimination Act (PREA).
Conducted community outreach and education with medical providers, mental health professionals, colleges, human service agencies, and community organizations, increasing awareness of available services for survivors.
Participated in outreach and public awareness initiatives to enhance community engagement and victim advocacy efforts.
Delivered presentations and prevention education programs in schools and community settings to promote awareness of sexual assault issues and available resources.
Collaborated with community partners and multidisciplinary teams to identify and connect individuals in need of support services.
Maintained on-call availability to respond to crisis situations, providing immediate support and intervention to individuals in need.

Service Coordinator

Alma Health Skilled Services

Carlisle, PA

05.2017 - 02.2019

Managed caseload of 35 consumers, ensuring timely service delivery and proactive case monitoring to support individual needs.
Coordinated essential services, including personal assistance, home modifications, and emergency response systems to improve consumer safety and independence.
Developed and maintained Individual Support Plans (ISPs) aligned with consumer needs, goals, and assessments to enhance service effectiveness.
Coordinated home and community-based services for adults with disabilities, supporting their health, safety, independence, and overall quality of life.
Advocated on behalf of consumers and facilitated linkages to community resources and support services.
Conducted annual and semiannual assessments to evaluate consumer needs, determine service eligibility, and update support plans as necessary.
Maintained accurate and comprehensive documentation regarding consumer progress, service utilization, and outcomes.
Provided crisis intervention and participated in on-call coverage to address urgent consumer needs and ensure continuity of care.

Adult DAS Worker

Family Services of Western Pennsylvania

Tarentum, PA

02.2016 - 07.2016

Provided direct support and crisis intervention services to adults experiencing acute mental health crises within an Adult Crisis Diversion and Stabilization (DAS) program.
Supported individuals in achieving psychiatric stabilization and transitioning back into the community through tailored, recovery-focused interventions.
Responded to crisis situations utilizing de-escalation techniques and trauma-informed approaches to promote client safety and stabilization.
Developed and implemented Individual Service Plans (ISPs) while conducting daily one-on-one sessions to assess progress and address barriers to treatment goals.
Completed strength-based assessments, crisis recovery plans, progress notes, and discharge summaries in accordance with agency and regulatory requirements.
Led psychoeducational groups and therapeutic discussions focused on coping skills, recovery, and symptom management.
Monitored client health, safety, medication adherence, and treatment plan compliance throughout program participation.
Coordinated care with psychiatrists, medical providers, service coordinators, insurance representatives, and multidisciplinary teams to ensure continuity of care and facilitate treatment authorization.

Supports Coordinator

Center for Community Resources

Butler, PA

08.2015 - 02.2016

Managed caseload of up to 45 individuals, aligning service delivery with assessed needs and person-centered goals to enhance participant outcomes.
Facilitated the development, implementation, and ongoing review of Individual Support Plans (ISPs).
Coordinated home and community-based services for adults and children with intellectual, developmental, and physical disabilities.
Conducted regular monitoring activities to ensure participant health, safety, and satisfaction with services.
Collaborated with families, caregivers, service providers, schools, healthcare professionals, and community organizations, coordinating supports and resources to improve service accessibility.
Assisted participants in accessing community programs, behavioral health services, educational resources, and other supportive services.
Maintained accurate and timely documentation in compliance with agency, state, and program requirements.
Advocated for participants' rights and independence, facilitating access to appropriate services and promoting community inclusion opportunities.

Medicaid Service Coordinator

Cerebral Palsy of the North Country

Canton, NY

04.2013 - 02.2015

Managed a caseload of approximately 35 consumers, ensuring access to necessary medical, social, educational, and community-based services.
Provided service coordination and case management services for adults and children with disabilities receiving Medicaid-funded supports.
Assisted individuals and families in identifying needs, establishing goals, and accessing services outlined in Individualized Support Plans (ISPs).
Monitored service implementation and coordinated with providers to ensure appropriate supports were delivered effectively.
Advocated and liaised between consumers, family members, healthcare providers, community agencies, and stakeholders to ensure comprehensive support.
Conducted assessments and documented services, progress, and outcomes to inform care and facilitate service adjustments.
Supported consumers in achieving independence, self-determination, and community integration through tailored guidance and resources.
Participated in a 24-hour on-call rotation to address urgent service needs and crisis situations.

Work Preference

Job Search Status

Work Type

Location Preference

Summary

Overview

Work History

Mental Health Program Technician

Case Manager Generalist

Case Management Analyst

Child Welfare Specialist

Housing Voucher Case Manager

Assessment and Referral Intake Coordinator

House Manager

Service Coordinator

Wisconsin Works Financial and Employment Planner

Mental Health Technician

Outreach Advocate/Counselor

Service Coordinator

Adult DAS Worker

Supports Coordinator

Medicaid Service Coordinator

Education

Bachelor of Arts - Liberal Studies Minor – Sociology

Skills

Timeline

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