MILDRED HENDERSON
CARVANA
Winter Haven,FL
7
years of professional experience
Achieved high levels of customer satisfaction through proactive support and engagement.
Optimized delivery routes leading to improved efficiency and reliability in transportation.
Cultivated a safe and enjoyable atmosphere for patrons through effective communication and operational knowledge.
Work History
LOGISTIC COORDINATOR
4 Years 8 Months- Develop and maintain relationships with third-party logistics providers. Monitor and coordinate the daily logistic operations of vehicle transport. Respond to customer inquiries in a timely and professional manner.
CDL A OTR Driver
4 Months- Operated tractor-trailer units across long distances while adhering to safety regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for regulatory compliance.
- Delivered freight on time while optimizing routes for efficiency and cost-effectiveness.
- Collaborated with dispatch teams to address route changes or delays effectively.
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Contributed to fleet-wide efficiency improvements by providing feedback on potential route optimizations or technology upgrades based on personal experience.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Collaborated with team members to efficiently transfer loads between trailers at designated facilities across the country.
Cashier
1 Year 1 Month- Trained new staff on operational procedures and customer service best practices.
- Implemented suggestions for improving checkout processes, enhancing overall efficiency.
- Monitored inventory levels, communicating restock needs to management promptly.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Theatre Usher
1 Year 5 Months- Assisted patrons with seating and ticket inquiries, enhancing overall customer experience.
- Monitored auditorium conditions to ensure safety and compliance with regulations.
- Managed crowd flow during peak times, improving efficiency in guest entry and exit processes.
- Facilitated communication between management and staff to address issues promptly and effectively.
- Trained new ushers on operational protocols and customer service standards, fostering team cohesion.
- Coordinated emergency response procedures during events, ensuring guest safety at all times.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction among moviegoers.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Assisted in maintaining an organized venue by regularly clearing aisles of debris and lost items during performances.
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Sold admission, processed payments, and issued tickets.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Cashier
4 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized workspace to enhance customer experience.
- Assisted customers with product inquiries, providing exceptional service and support.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at shift end.
- Resolved customer complaints effectively, fostering loyalty through attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Warehouse Worker
4 Months- Operated forklifts and pallet jacks to efficiently transport materials across warehouse.
- Coordinated inventory counts and ensured accurate stock levels through systematic checks.
- Streamlined order picking processes, enhancing overall workflow efficiency.
- Implemented safety protocols, significantly reducing risk of workplace accidents.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as 50 pounds.
CREW MEMBER
2 Years 1 Month- Provide quality food and service to guests. Restock and accept incoming inventory. Maintaining and providing a exceptional clean work space.
Education
HIGH SCHOOL DIPLOMA
Skills
Assisted in delivering excellent customer service to enhance satisfaction levels.
Supported problem resolution efforts to improve customer experience.
Contributed to team leadership by motivating peers and facilitating collaboration.
Reviewed documentation to ensure accuracy and compliance with standards.
Utilized computer skills to streamline office tasks and improve efficiency.
Gained valuable office experience through hands-on involvement in daily operations.
Promoted additional products to customers to increase sales through upselling techniques.
Implemented retention strategies to maintain loyal customer base.
Demonstrated proficiency in Microsoft Word
Excel
and Outlook for effective task management.
Weather condition awareness
Safe driving practices
Vehicle inspection proficiency
Personal Information
Title: CUSTOMER SERVICE PROFESSIONAL
Timeline
CDL A OTR Driver
Covenant Transport
05.2026 - 09.2026Read More
Cashier
Racetrac
04.2025 - 05.2026Read More
Theatre Usher
Regal Cinemas
12.2024 - 05.2026Read More
Cashier
Salems Gyros And More
12.2023 - 04.2024Read More
Warehouse Worker
Rita Staffing
05.2023 - 09.2023Read More
LOGISTIC COORDINATOR
CARVANA
01.2022 - CurrentRead More
CREW MEMBER
SONIC
12.2019 - 01.2022Read More
WINTER HAVEN HIGH
HIGH SCHOOL DIPLOMA
Read More