Open To Work
Zach Torres
Phoenix,AZ
Summary
Achieved exceptional guest satisfaction through attentive service and effective complaint resolution. Enhanced operational efficiency by streamlining order management processes. Contributed to team success by promoting a collaborative atmosphere in high-pressure dining situations.
Overview
13
13
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Server/ Mod
Julio G's Mexican Food Restaurant
Phoenix, AZ
11.2017 - Current
- Cultivated memorable guest experiences through attentive and friendly service during each shift.
- Supported teammates and management to maintain smooth restaurant operations and consistent workflow.
- Coordinated kitchen and service staff to ensure hot food was served promptly and at ideal temperatures, prioritizing guest satisfaction.
- Completed side work and ran side work efficiently to keep the restaurant organized and ready for service.
- Demonstrated professionalism and a positive attitude while interacting with guests and coworkers.
- Handled guest complaints calmly and resolved issues to ensure a positive dining experience.
- Used Toast POS system accurately for order entry and cash handling.
- Ensured adherence to food safety standards and implemented proper food storage protocols.
- Managed multiple tables efficiently during peak hours, maintaining high-quality service standards.
- Delivered exceptional customer service, ensuring guest satisfaction through attentive communication and prompt assistance.
- Trained new servers on menu items, service protocols, and restaurant policies to enhance team performance.
- Implemented upselling techniques to increase average check totals while enhancing dining experiences.
- Monitored inventory levels of food and supplies, assisting in stock management to prevent shortages.
- Fostered a positive work environment by mentoring junior staff and promoting teamwork among peers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Shogun Sushi
Phoenix, AZ
11.2016 - 09.2018
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to streamline food preparation and enhance service flow.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Implemented upselling techniques, contributing to increased sales revenue for the establishment.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Monitored inventory levels, assisting in stock management and reorder processes.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sous Chef
Silverado Golf & Country Club
Phoenix, AZ
07.2013 - 11.2016
- Oversaw kitchen staff to enforce compliance with food safety and sanitation standards.
- Crafted seasonal menus that elevated guest satisfaction through innovative culinary creations.
- Cultivated junior chefs' skills through targeted training and mentorship initiatives.
- Optimized food preparation workflows to enhance kitchen efficiency during peak service hours.
- Oversaw inventory control processes to minimize waste and ensure high-quality ingredient standards.
- Executed cost-saving initiatives by optimizing resource management strategies.
- Managed special events catering operations to ensure seamless execution of high-volume meal services.
- Oversaw food preparation operations during peak service periods, ensuring timely execution of all orders while maintaining quality and presentation standards.
- Supervised training of kitchen staff in high-pressure food preparation techniques.
- Oversaw high-volume food preparation operations in a fast-paced environment.
- Oversaw inventory management to optimize stock levels and minimize food waste.
- Partnered with executive chef to design and implement innovative menu items.
- Established and enforced cleaning protocols to maintain a safe and sanitary kitchen environment.
- Enhanced kitchen productivity by streamlining workflow processes and effectively delegating tasks within the team.
- Oversaw quality control processes for all dishes exiting the kitchen, establishing a reputation for culinary excellence.
- Implemented innovative culinary techniques to enhance team skills and diversify menu offerings.
Education
Diploma - Food And Beverage
Arizona Culinary Institute
Phoenix, AZ 08.2008 - 05.2010
High School Diploma -
Paradise Valley High School
Phoenix, AZSkills
Executed fundamental mathematical operations to support data analysis
Executed food service operations, ensuring timely and accurate order delivery
Executed strategic initiatives to enhance operational efficiency
Assisted in food preparation and service to enhance customer satisfaction Supported team members in maintaining cleanliness and organization in kitchen areas Contributed to inventory management by tracking stock levels and reporting shortages
Assisted in food preparation and service tasks to support team efficiency Maintained cleanliness and organization of dining areas to enhance customer experience Collaborated with team members to ensure timely delivery of meals
Oversaw daily restaurant operations, ensuring high standards of service and efficiency
Resolved customer complaints through effective communication and problem-solving strategies
Supported food safety initiatives by monitoring compliance with health regulations and standards Assisted in training staff on proper food handling techniques to minimize risks Contributed to maintaining a clean and safe food preparation environment
Assisted customers in selecting beverages and cocktails Maintained cleanliness and organization of bar area Supported team members in delivering excellent service to patrons
Assisted guests with inquiries and requests to enhance overall satisfaction Supported team members in delivering exceptional service experiences Maintained cleanliness and organization in guest areas to promote a welcoming environment
Assisted in processing cash transactions accurately Supported team in maintaining cash register operations Helped reconcile cash drawers at end of shifts
Facilitated customer service interactions to enhance client satisfaction
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Certification
- Food Handler Certification
- Present
Accomplishments
The employees I've trained have maintained the same job for over 10+ yrs. I have the knowledge and passion to improve staff experience and professionalism, while being a Leader on the floor.
Languages
Spanish
Professional Working
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Server/ Mod
Julio G's Mexican Food Restaurant
11.2017 - Current
Server
Shogun Sushi
11.2016 - 09.2018
Sous Chef
Silverado Golf & Country Club
07.2013 - 11.2016
Diploma - Food And Beverage
Arizona Culinary Institute
08.2008 - 05.2010
High School Diploma -
Paradise Valley High School