Cultivated strong client relationships and effectively managed high-pressure situations, aiming to utilize proven communication and service skills in a dynamic sales role to drive results and exceed targets.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server
Frankenmuth Bavarian Inn
Frankenmuth, MI
08.2001 - Current
Trained and supported new team members to ensure service consistency.
Demonstrated ability to remain calm and efficient during peak service hours.
Upsold menu items and promotions, increasing average check value.
Managed multiple tables efficiently while prioritizing timeliness, accuracy, and guest experience.
Life Insurance Sales Agent
American Life Insurance
Troy, MI
11.2006 - 08.2007
Conducted needs-based consultations to recommend appropriate coverage and coverage amounts.
Educated clients on life insurance products, including term, whole, and universal life policies.
Generated new leads through cold calling, networking, and referrals.
Juvenile Counselor
Wolverine Human Services
Vassar, MI
11.2005 - 11.2006
Documented behavioral observations, incidents, and progress reports accurately and confidentially.
Assisted with life-skills development, education support, and social skill-building activities.
Recognized for maintaining a calm, professional demeanor in high-stress situations.
Supported youth reintegration by encouraging goal-setting and accountability.
General Laborer
Associated Builders and Contractors
Pigeon, MI
06.1999 - 08.2001
Performed general construction and site cleanup duties.
Assisted with day-to-day installations as directed by supervisors.
Completed demolition work safely and efficiently.
Collaborated with team members to complete projects on schedule.
Practiced effective time management to meet daily goals.
Education
Accounting - University
Saginaw Valley State University
Saginaw, MI
12.2012
Criminal Justice - University
Saginaw Valley State University
Saginaw, MI
04.2006
Skills
Executed fundamental mathematical operations to support data analysis
Optimized scheduling and prioritization of tasks to enhance productivity
Facilitated customer service interactions to enhance client satisfaction
Executed lead generation strategies to identify and engage potential clients
Operated vehicles to ensure timely transportation of goods and personnel
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Facilitated team training sessions and provided ongoing support to enhance skills and performance
Oversaw daily restaurant operations, ensuring high standards of service and efficiency