Mildred Leachman
Harrison,Michigan
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Cashier with over 12 years of experience in food service. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking food service position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Assistant Event Coordinator
Mid States Expo And Big Top Rental
Clare, MI
2022.01 - 2022.08
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Organized, coordinated and deployed trade shows/tents events while focusing on delivering superior customer service.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Effectively managed budgets for tents/shows different , grossing average $80,000 each
- Developed post-event reports to determine effectiveness of each event
Cashier Team Lead
Shop & Go
Harrison, MI
2019.02 - 2021.10
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Developed standard operating procedures.
- Evaluated professionalism of checkouts every 2 half hours and kep team members on top of cleaning tasks.
Cashier Team Lead
G.P.M. Investments
Farwell, MI
2013.08 - 2019.02
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Monitored areas for security issues and safety hazards.
- Generated routine reports and professional correspondence.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Educated employees on register use, merchandising and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Analyzed purchases for signs of fraud.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Reviewed and resolved differences between accounting information and cash drawer.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Developed standard operating procedures.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Built effective training and coaching strategies to optimize team performance.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Reconciled daily totals to maintain balanced and compliant ledgers
Store Manager of Operations
Bells & Birds
Clare, MI
2005.10 - 2013.08
- Increased sales by 90% with special displays and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Top Inserter
Saginaw News Paper / Valley Publishing
Saginaw, MI
1988.06 - 2005.06
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Monitored employee actions for adherence to safety procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Farwell High School
Farwell, MI05.1986
Skills
- Food Service Regulations
- Agenda Setting
- Accommodation Organization
- Payment Approval
- Facilities Management and Maintenance
- Vendor Coordination
- Event Billing
- Meeting Trends Analysis
- Report Preparation
- Event Calendar Management
- Staff Leadership
- Appointment Confirmation
- Team Leadership and Motivation
- Fire and Health Department Permitting
- Customer Experience
Additional Information
I was ser safe approved for 8 years. (2005-2013)
Timeline
Assistant Event Coordinator
Mid States Expo And Big Top Rental
2022.01 - 2022.08
Cashier Team Lead
Shop & Go
2019.02 - 2021.10
Cashier Team Lead
G.P.M. Investments
2013.08 - 2019.02
Store Manager of Operations
Bells & Birds
2005.10 - 2013.08
Top Inserter
Saginaw News Paper / Valley Publishing
1988.06 - 2005.06
High School Diploma -
Farwell High School