Mildred Millie Thibodeaux
Houston,TX
Summary
20+ years of Network Development experience in representing dental insurance companies in DHMO, PPO, and Medicare coverages. Built strong relationships with practices across Texas. 34+ years in retail merchandising, training staff in presentations and salesmanship, and utilizing analytical skills for store growth. 10+ years as a Dental Office Manager. Extensive experience and skills make me a valuable candidate for your consideration.
Overview
28
28
years of professional experience
Work History
Sales Rep
CA Carlin
Houston, TX
04.2020 - 06.2025
- Introduce new products with promotion of displays
- Verify that our clients' products are accurately displayed on store shelves.
- Report findings and data to management via download app
- Utilize technology to complete work efficiently.
Merchandiser/Product Auditor
CA Carlin
Houston, TX
01.2020 - 01.2025
- Conduct audits and very light merchandising in area grocery stores
- Verify that our clients' products are accurately displayed on store shelves.
- Report findings and data to management via download app
Territory Manager
Foster Grant
Houston, TX
01.2014 - 01.2020
- Covering 28+ stores.
- Part-time service merchandising including performance metrics throughout Houston.
- Develop long-term partnerships with store management.
- Host and train store personnel to achieve and support merchandising excellence.
Manager and Senior Provider Relations Representative in Missouri
First Continental Dental Insurance
Sugar Land, TX
01.2013 - 01.2014
- Recruitment, and credentialing of all dentists and practices
- Initial target: Contract FQHC providers not active in current network.
- Network management includes contractual, financial, network analysis with status reports covering site visits, staff retraining, and reeducate provider staff on handling inquiries, administrative issues, and claims resolution.
Provider Relations Rep – Harris & Contiguous Counties
Delta Dental, Inc.
Dallas, TX
01.2011 - 01.2013
- Field-based to train & educate staff on new State policies
- Host Lunch and Learn to re-enforce staff on mandatory Medicaid/CHIP program changes.
Manager/Provider Relations Rep
MCNA Dental, Inc.
Houston, TX
01.2009 - 01.2011
- Recruitment, Contract, and Credential all dentists/practices re: State RFP for revised Medicaid State Laws
- Strategic development, management, retraining of the statewide Contracted provider network. Network management responsibilities encompassed contractual, financial, and network analysis. This included conducting negotiations, handling provider inquiries, resolving administrative issues, and disputed claims
- Develop partnerships with gatekeepers and obtain Letters of Intent.
- Obtained 2000 Letters of Intent to win the State Medicaid/CHIP contract.
- WON HHSC CONTRACT with 2500 individual Contract dentists and 7000 access points.
Manager – Network Development Public Health Sector – Medicaid, StarDent, Foster Care Children’s Program
First Continental Dental Insurance (AKA Dental Economics)
Sugar Land, TX
01.2006 - 01.2008
- Recruitment, Contract, and credential-eligible dentists and practices.
- Developed strong organizational and time management skills.
- Re-established network exceeding 1200 Contracted statewide providers for Medicaid/Foster Care Children’s Program for “Star Plus over 21” Program.
Provider Relations Representative – Southeast Houston
CompBenefits (Humana)
Houston, TX
01.2004 - 01.2005
- Recruit, Contract, and credential all dentists and practices.
- Developed PPO panel Contracting 300 PPO providers in 4 months.
- Maintained DH9M0 Provider Panel including staff training and issue resolution.
Regional Network Manager & TX COO
Guardian Life Insurance
Houston, TX
01.1998 - 01.2003
- Initial job - Major focus on Recruit, Contract, and Credential all dentists/practices using strong presentation skills, organization and time management.
- Started as Network Manager, promoted to COO, Texas after 3 years.
- As COO
- Monitored tracking of utilization, referrals, and claims
- Secretary, Peer Review Committee
- Participated in monthly Management meetings, Quality-of-Care Issues, and Resolution
- As Network Manager
- Covered Houston, Dallas, San Antonio, Corpus Christi, and South Texas to develop and maintain DHMO provider network.
- Presentation of Contracts; educated staff on Plans, patient issues.
- Performed Facility Site Reviews credentialing for new/existing providers.
Professional Relations Representative - Recruit, Contract, and Credential
United Concordia Companies
Houston, TX
01.1997 - 01.1998
- Daily visitation to existing panel addressing UCCI purchase from Lincoln National presented new plans and actively credentialed dentists.
- Traveled to Austin for presentation of plans to TDI.
- Strengthen partnership with Michigan Home Office regarding TDI compliance issues.
- Recruited Texas Dental Director, Dr. Jeffrey Osborne
Education
Dental Hygiene
Wharton Junior College
Wharton, TXGeneral Business
Blinn Junior College
Brenham, TXundefined
Sam Houston State University
Huntsville, TXundefined
Houston Christian University
Houston, TXSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Complex Problem-solving
- Sales development
- Customer retention
- Client service
- Negotiation tactics
- Objection handling
- Relationship selling
- Account management
- Staff training
- Contract negotiations
Timeline
Sales Rep
CA Carlin
04.2020 - 06.2025
Merchandiser/Product Auditor
CA Carlin
01.2020 - 01.2025
Territory Manager
Foster Grant
01.2014 - 01.2020
Manager and Senior Provider Relations Representative in Missouri
First Continental Dental Insurance
01.2013 - 01.2014
Provider Relations Rep – Harris & Contiguous Counties
Delta Dental, Inc.
01.2011 - 01.2013
Manager/Provider Relations Rep
MCNA Dental, Inc.
01.2009 - 01.2011
Manager – Network Development Public Health Sector – Medicaid, StarDent, Foster Care Children’s Program
First Continental Dental Insurance (AKA Dental Economics)
01.2006 - 01.2008
Provider Relations Representative – Southeast Houston
CompBenefits (Humana)
01.2004 - 01.2005
Regional Network Manager & TX COO
Guardian Life Insurance
01.1998 - 01.2003
Professional Relations Representative - Recruit, Contract, and Credential
United Concordia Companies
01.1997 - 01.1998
Dental Hygiene
Wharton Junior College
General Business
Blinn Junior College
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Sam Houston State University
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Houston Christian University