Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mildred Ognoskie

Cypress

Summary

Banking & Cosmetologist professional with extensive experience in financial services and customer relations, contributing to streamlined operations and enhanced client satisfaction. Highly collaborative team player known for delivering consistent results and adapting to evolving situations. Skilled in risk management and account reconciliation within financial institutions and the in technical & client services of the haircare industry as well.

Overview

21
21
years of professional experience

Work History

Banking Associate

Amegy Bank
07.2022 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Receptionist

Cy-Fair ISD
01.2022 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Senior Customer Service Representative

Members Choice Credit Union
03.2004 - 12.2021
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.

Part Time Stylist/Key Holder Supervisor

Sports Clips
01.2006 - 08.2007
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Serviced customers on their haircuts and current styling needs by providing them a shampoo, haircut, and recommending haircare products.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.

Education

GED -

Shelbyville Central High School
Shelbyville, TN

Cosmetology

Aladdin Beauty College
Lawton, OK

General Studies

Cameron University
Lawton, OK

Skills

  • Branch operations
  • Payment processing
  • Time management
  • Teamwork and collaboration
  • Organization skills
  • Relationship building and management
  • Customer service
  • Product knowledge
  • Attention to detail
  • Excellent communication

Timeline

Banking Associate

Amegy Bank
07.2022 - Current

Receptionist

Cy-Fair ISD
01.2022 - 05.2022

Part Time Stylist/Key Holder Supervisor

Sports Clips
01.2006 - 08.2007

Senior Customer Service Representative

Members Choice Credit Union
03.2004 - 12.2021

GED -

Shelbyville Central High School

Cosmetology

Aladdin Beauty College

General Studies

Cameron University

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Mildred Ognoskie