Mildred Rosario
Davenport,FL
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager, Sales Lead
EXPRESS
08.2021 - Current
- Execute all aspects of daily store operations. Assist with merchandise flow, by processing shipment and replenishing the salesfloor. Provide in the moment coaching and training to associates. Effectively resolving customer service issues to positive outcome. Keep track of daily reports and file accordingly.
Customer Service Associate
Walgreens
01.2017 - 03.2020
- Greet customers, assist them with finding products they were shopping for. Keep counters and shelves clean and well merchandised. Process transactions quickly and accurately using the point of sale system. Drive loyalty member programs.
- Part Time
Night Auditor, Front Desk
Bluegreen Vacations
02.2017 - 01.2020
- Checking in guests, handling their requests and taking reservations, process invoices and prepare checkout bills. Balance and audit for accuracy room revenue, food and beverage revenue. Post room and tax and charges. Respond to guest requests.
- Full Time
Education
Diploma -
Gateway High School
Kissimmee, FL05.2009
Diploma - undefined
Everest University
Orlando, FL05.2011
Skills
- Detailed Orientated
- Creative
- Self-starter
- Office Administration
- Problem-solving
- Conflict resolution
- Employee scheduling
- Customer service
- Retail operations
- Money handling
- Decision-making
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Assistant Manager, Sales Lead
EXPRESS
08.2021 - Current
Night Auditor, Front Desk
Bluegreen Vacations
02.2017 - 01.2020
Customer Service Associate
Walgreens
01.2017 - 03.2020
Diploma - undefined
Everest University
Diploma -
Gateway High School
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