NAYELI HERNANDEZ
Spokane
Summary
Experienced with pharmacy operations, medication dispensing, and regulatory compliance. Utilizes organizational skills to streamline workflow and enhance team performance. Track record of effective inventory management and patient interaction, ensuring high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Walgreens
Spokane, WA
02.2026 - Current
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Trained and mentored new pharmacy technicians on operational procedures.
- Managed inventory levels, ensuring availability of medications while minimizing waste and expiration risks.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician Trainee
Walgreens
08.2024 - 11.2025
- Performed administrative tasks such as entering prescription data, filling prescriptions, stocking shelves and inventory, and answering incoming calls.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment.
- Minimizing prescription errors and resolving insurance rejections.
- Performed vaccine injections to patients.
- Interpreted medical insurance coverage and communicated benefit information to customers.
Paralegal
Church, Page, and Gailan
Spokane, WA
08.2025 - 10.2025
- Managed case files and documentation for personal injury claims, ensuring compliance with legal standards.
- Analyzed medical records and accident reports to extract information for cases.
- Excellent communication skills during intake interviews and ongoing communications about case updates.
Customer Service Associate
Walgreens
Spokane, WA
10.2023 - 06.2024
- Offer assistance with products.
- Register sales on the cash register and offer customers friendly, equitable, and courteous checkout service.
- Provide assistance to customers in photo area including digital passport photo services.
- Processed transactions efficiently, ensuring accuracy in cash handling and point-of-sale operations.
Retail Associate
Tjmaxx
Spokane Valley, WA
04.2022 - 10.2023
- Attend and help customers with great customer and friendly service.
- Registers sales on a cash register by scanning items and totaling customers' purchases, processing returns and exchanges.
- Setting up display cases, stocking items and keep shelves organized.
Team Leader
Subway
Toppenish, WA
10.2020 - 09.2021
- Responsible for opening or closing the store each day
- Handle cash registers, label produce, organize and clean restaurant, and track store inventory.
- Distributed food during busy rush times to drive customer satisfaction.
- Keeps the register accurate through correct billing, payment processing, and cash management practices.
Education
Bachelor of Science - Biology
Eastern Washington University
Cheney, WA06-2025
High School Diploma -
Wapato High School
Wapato, WA06-2021
No Degree - Running Start
Yakima Valley Community College
Yakima, WA06-2021
Skills
- Organizational skills
- Detailed orientated
- Problem-solving skills
- Leadership
- Multitasking
- Teamwork skills
- Effective communication
- Critical thinking
- Drug inventory control
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
INTERNSHIPS
- Walgreens- Community management internship (June 2024- August 2024)
- Job shadowing store manager during internship
- Knowledge of inventory patterns and oversees inventory management, which includes placing orders, maintaining stock, and using corporate resources to prevent overstock and out of stock.
- Ten-week pharmacy organization project aimed at improving inventory and stock conditions and refining the pharmacy's accessible process
Timeline
Lead Pharmacy Technician
Walgreens
02.2026 - Current
Paralegal
Church, Page, and Gailan
08.2025 - 10.2025
Pharmacy Technician Trainee
Walgreens
08.2024 - 11.2025
Customer Service Associate
Walgreens
10.2023 - 06.2024
Retail Associate
Tjmaxx
04.2022 - 10.2023
Team Leader
Subway
10.2020 - 09.2021
Bachelor of Science - Biology
Eastern Washington University
High School Diploma -
Wapato High School
No Degree - Running Start
Yakima Valley Community College