Tracy Gates
Aurora,CO
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Petco Animal Supplies Stores Inc.
07.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Office Depot
10.2021 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Stock Lead
Coach
03.2005 - 10.2021
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Train new employees on best practices and how use tools needed to have accurate inventories.
Education
Certified Massage Therapist -
05.2002
High School Diploma -
05.1998
Skills
- Reliable and trustworthy
- Critical thinking
- Leadership
- Decision-making
- Team building
- Records Organization and Management
- Flexible
- Stockroom procedures
- Detailed orientated
- Maintaining Compliance
- Problem-Solving
- Customer Service and Engagement
- Attention to Detail
- Hiring and Training
- Employee Scheduling
- KPI Tracking
Timeline
Assistant Store Manager - Petco Animal Supplies Stores Inc.
07.2022 - Current
Operations Manager - Office Depot
10.2021 - 11.2022
Stock Lead - Coach
03.2005 - 10.2021
Colorado School of Healing Arts - Certified Massage Therapist ,
Little Falls Community High School - High School Diploma,
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