Mildred Walker
Des Moines,WA
Summary
Customer-focused professional with extensive experience in patient access, high-volume customer service, and consultative sales environments. Proven ability to effectively schedule and coordinate appointments, manage sensitive personal information and financial transactions, while consistently delivering exceptional service in fast-paced settings. Skilled in building rapport, identifying client needs, negotiating tailored solutions, and leveraging CRM and EMR systems to ensure accuracy, compliance, and timely follow-up. Recognized for strong communication skills, meticulous attention to detail, and an unwavering commitment to fostering positive client and patient experiences.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Virginia Mason Franciscan Women's Health
Federal Way, WA
10.2025
- Verifies Insurance, demographic, clinical and financial information with patients.
- Schedules patient appointments
- Register and check patients in/out.
- Handles and Reconciles payments
- Process Referrals
Sales and Leasing Consultant
Honda of Seattle
Seattle, WA
06.2019 - 09.2025
- Developed strong customer relationships through effective communication and tailored leasing solutions.
- Conducted product demonstrations, effectively communicating features and benefits to potential clients.
- Facilitated negotiations between buyers and dealerships to achieve favorable terms for all parties involved.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
Customer Service Representative
La-Z-Boy Furniture Galleries
Kent, WA
07.2018 - 06.2019
- Served as a point of contact for customers, addressing product inquiries and service needs.
- Managed scheduling for deliveries and returns; maintained organized logs and files.
- Handled inbound and outbound calls on a multi-line phone system.
- Processed orders, returns, and billing adjustments with attention to accuracy.
- Updated customer account details in the system to ensure information was current and correct.
Sales and Leasing Consultant
Mungenast Alton Toyota
Alton, IL
09.2014 - 06.2018
- Negotiated purchase prices and explained lease and finance options, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on Internet leads and questions about vehicle availability, price, and options.
- Qualified buyers by matching requirements and interests to various car or truck models.
- Prepared purchased vehicles and completed final delivery checks.
Sales Associate
Illinois Wholesale Furniture
Alton, IL
08.2013 - 09.2014
- Assisted customers with product questions, availability, and service needs.
- Maintained organized records of orders, deliveries, and service issues.
- Worked closely with sales and warehouse teams to coordinate smooth delivery scheduling.
Centralized Call Center Associate
Mary Bridge Children's Health Center
Tacoma, WA
08.2008 - 01.2011
- Managed high-volume inbound calls
- Coordinated appointment scheduling for clinical staff and patients.
- Assisted customers by answering questions and responding to inquiries.
- Verified patient details and insurance coverage and collected co-pays.
- Arranged forms and charts for each patient.
- Prepared and processed patient referrals.
Education
Medical Office Specialist -
CALC Institute of Technology
Alton, IL04-2006
Skills
- Sales and negotiation proficiency
- Medical terminology
- Proficient in Microsoft Office
- Insurance eligibility verification
- Proficient in CRM, EPIC and EMR systems
- Payment processing
- Appointment scheduling
Timeline
Patient Access Representative
Virginia Mason Franciscan Women's Health
10.2025
Sales and Leasing Consultant
Honda of Seattle
06.2019 - 09.2025
Customer Service Representative
La-Z-Boy Furniture Galleries
07.2018 - 06.2019
Sales and Leasing Consultant
Mungenast Alton Toyota
09.2014 - 06.2018
Sales Associate
Illinois Wholesale Furniture
08.2013 - 09.2014
Centralized Call Center Associate
Mary Bridge Children's Health Center
08.2008 - 01.2011
Medical Office Specialist -
CALC Institute of Technology