Mildred A. Gonzalez
Cartersville,GA
Summary
Detail-oriented Customer Service Representative with proven skills in issue resolution and data entry accuracy. Experienced in handling high-volume call traffic while maintaining professionalism. Committed to enhancing customer satisfaction and operational efficiency.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Red Oak Sanitation
Cumming, Georgia
01.2025 - 11.2025
- Assisted customers with inquiries and resolved issues in a timely manner.
- Handled high-volume call traffic while maintaining professionalism and patience.
- Documented customer feedback for continuous improvement of services offered.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Collected deposits or payments and arranged for billing.
Delivery Driver
Amazon
Alpharetta, Georgia
09.2023 - 01.2024
- Delivered packages efficiently across designated routes.
- Inspected vehicles for safety and maintenance daily.
- Communicated with dispatch regarding route changes and delays.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
Customer Service Representative
CT Cantina
Alpharetta, Georgia
02.2021 - 09.2023
- Assisted customers with inquiries about menu items and specials.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely order delivery.
- Educated guests on food offerings and beverage pairings.
Education
GED -
Georgia Northwestern Technical College
1151 SR-53 Spur Calhoun GA 3070107-2022
Skills
- Customer relationship management
- Call management systems
- Data entry accuracy
- Issue resolution
- Communication skills
- Active listening
- Team collaboration
- Problem solving
- Adaptability
- Microsoft office expertise
- Warehousing functions
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Red Oak Sanitation
01.2025 - 11.2025
Delivery Driver
Amazon
09.2023 - 01.2024
Customer Service Representative
CT Cantina
02.2021 - 09.2023
GED -
Georgia Northwestern Technical College