Mildred Lisseth Lucas Lopez
kansas,KS
Summary
Proficient in front desk operations and client communication. Quickly adapted to a receptionist role, managing scheduling, maintaining a clean environment, and supporting product knowledge. Dedicated to enhancing customer satisfaction through exceptional service and effective collaboration with team members. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
JCPenney
03.2022 - 05.2026
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems, minimizing errors during peak hours.
- Developed strong product knowledge to effectively assist customers in selecting merchandise that meets their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
Salon Receptionist
JCPenney
02.2026 - 04.2026
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Responded promptly to client inquiries, enhancing overall customer satisfaction and retention.
- Coordinated communication between stylists and clients to streamline service delivery.
- Maintained accurate records of appointments and payments using salon management software.
- Developed promotional materials for salon services, contributing to increased client engagement.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Jc Harmon
Kansas City, KS05-2024
Skills
- Customer service
- Appointment scheduling
- Scheduling
- Customer satisfaction
- Product promotion
- Calendar management
- Conflict resolution
- Critical thinking
- Team development
- Staff training
- Quick learner
- Sales Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Salon Receptionist
JCPenney
02.2026 - 04.2026
Customer Service Representative
JCPenney
03.2022 - 05.2026
High School Diploma -
Jc Harmon