Mildrine Johnson

• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked and verified photo identification prior to granting facility access.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
• Restocked supplies to keep team efficient and ready for guests' orders.
• Collaborated with team members to complete large catering orders for events held within the hotel venue.
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Verified accuracy and quality of orders before delivery.
• Met guests' needs by delivering meals and snacks and retrieving additional items.
• Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
• Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
• Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
• Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.

Proven ability to resolve issues effectively over seven years of security customer service.

Ability to train, motivate, and supervise subordinates

CORE STRENGTHS

Regulate and control access points to sensitive areas throughout Broward Reginal Park.

Managed potential crowd control issues efficiently.

Monitored and authorized entrance to guest

Ensure only authorized staff and guests are permitted at access points.

Circulated among patrons to look for any potential crowd control issues.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

• Responded quickly to incidents and assessed active situations for security concerns.
• Completed full building and grounds patrols to spot and investigate concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Assisted in developing comprehensive security policies to address potential risks and protect company assets.
• Created a culture of safety awareness among employees through regular presentations and communication on security issues.