Mileidys Pantoja

• Worked collaboratively with other departments within the organization to ensure customer satisfaction.
• Maintained positive working relationship with fellow staff and management.
• Collected, analyzed and reported on data for use in operational planning.
• Identified customer needs by asking probing questions and actively listening to the responses.
• Created detailed reports summarizing customer service activities such as number of calls received per day.
• Provided technical support to customers experiencing difficulties with products or services.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Maintained audit trail and statistical records of problems and conditions reported by client.
• Evaluated customer feedback to identify areas where improvements could be made in service delivery.
• Resolved customer complaints in a timely and efficient manner.
• Oversaw daily performance of computer systems.
• Gathered customer feedback on products or services and reported it to management for review.
• Developed strong relationships with customers through frequent follow-ups after initial contact.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Entered data into spreadsheets, documents and databases with high accuracy rate.

• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Presented order bills and collected payments for deliveries.
• Contacted customers prior to delivery to coordinate delivery times.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
• Reviewed and verified invoices and purchase requests to confirm accuracy.
• Inspected vehicle and maintained gas, oil and water levels.
• Navigated routes with relevant map programs and GPS systems.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Notified customers of delays to decrease calls to support.
• Provided excellent customer service by answering inquiries about products or services being delivered.

• Met with supervisor daily to submit completed assignments and discuss progress.
• Displayed knowledge of product or organization to attempt to sway opinions.
• Utilized data entry software to track canvassing progress and results.
• Reviewed data obtained from interview for completeness and accuracy.
• Fostered active discussions to build connections with people.
• Educated unregistered voters on benefits of registering and making vote count.
• Memorized and recited sales scripts or statements prepared by employer.
• Assisted individuals in filling out applications or questionnaires.
• Maintained professional interaction atmosphere to achieve high contact rates and respect people's personal spaces.
• Conducted research on local, state, and federal policies to inform voters about the candidate's platform.
• Worked effectively in team environments to make the workplace more productive.

• Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
• Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
• Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
• Applied non-violent response tools and physical restraint during problematic situations.
• Issued clothing, tools and other authorized items to inmates.
• Maintained clear and open communications with facility areas to support safe operations.
• Transported inmates to court, doctor appointments and work sites.
• Supervised inmates during day-to-day activities.
• Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
• Conducted fire, safety and sanitation inspections.
• Maintained records of prisoners' identification and charges.
• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
• Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.

.

• Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.

• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Cultivated loyal customer base by providing excellent customer service.
• Trained, coached, and mentored new team members on customer service and operational standards.
• Performed daily opening and closing duties including cash handling and reconciliation.
• Responded promptly to customer inquiries or complaints regarding products or services.
• Analyzed business performance data and forecasted business results for upper management.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Developed promotional strategies to increase sales and profitability.

• Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
• Monitored surveillance cameras and responded to suspicious activity.
• Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Investigated all reported incidents of theft or vandalism on premises.
• Maintained high levels of alertness throughout shifts.
• Completed incident reports to record security or loss prevention incidents.
• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

• Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
• Inspected fire extinguishers to ensure they were properly charged and operational.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Reviewed guest identification and employee credentials to authorize entry onto premises.
• Maintained accurate logs of all security related activities.
• Completed incident reports to record security or loss prevention incidents.

• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Interacted pleasantly with clients and guests when performing daily duties.
• Maintained and organized cleaning supplies stock.
• Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
• Ensured that all equipment was in proper working order before use.
• Replenished bathroom amenities such as soap, shampoo and conditioner.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.