Milena Machado
Conroe,TX
Summary
Proven to enhance patient satisfaction and reduce wait times at Lone Star Family Dental, I excel in front office management and patient services. Fluent in Spanish and English, my expertise in insurance verification and exceptional multitasking capabilities streamline operations. Achievements include significantly improving appointment scheduling efficiency and patient documentation accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Lone Star Family Dental
09.2023 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Optimized office workflow and reduced administrative errors by introducing more efficient document management system.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
Receptionist
Tri-County Behavioral Healthcare
11.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Set Up Clerk
Cornerstone Home Lending, Inc.
02.2020 - 08.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
File Clerk
Hope and Causey
09.2017 - 10.2019
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
Education
High School Diploma -
Conroe High School
Conroe, TX05.2017
Skills
- Phone and Email Etiquette
- Excellent multitasking capability
- Payment Processing
- Insurance Verification
- Patient Scheduling
- Front Office Management
- HIPAA Compliance
- Patient documentation
- Billing Procedures
- Data Entry
- Administrative Support
- [Spanish and English] Fluency
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Lone Star Family Dental
09.2023 - 08.2024
Receptionist
Tri-County Behavioral Healthcare
11.2022 - 05.2023
Set Up Clerk
Cornerstone Home Lending, Inc.
02.2020 - 08.2022
File Clerk
Hope and Causey
09.2017 - 10.2019
High School Diploma -
Conroe High School
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