Milena Quispe Poma
Elizabeth,NJ
Summary
Detail-oriented Laboratory Technician with experience at high-volume output labs. Skilled handling live-patient samples and maintaining laboratory equipment. Strong communication skills and talented working positively with scientific teams.
Committed and hardworking Retail Sales Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Punctual and honest Waitress, satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate/Cashier
AAA Mid-Atlantic
07.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Laboratory Assistant
SMB / Bristol Myers Squibb
08.2020 - 04.2023
- Maintained documentation on tests performed in lab.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Sanitize equipments everyday.
Waitress/Cashier
Elizabeth´s Bakery
03.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Arts - Administration in Tourism
Universidad Peruana De Las Americas
Lima, PeruSkills
- Purchase Recommendations
- Loss Prevention
- Customer Support
- Loyalty Program Promotion
- Loyalty Program Administration
- Safety Enforcement
- Quality Assurance
- Credit Card Processing
- Cash Handling
- Payment Processing
- Retail Merchandising
- Customer Assistance
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Security Practices
- Flexible Hours
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Associate/Cashier
AAA Mid-Atlantic
07.2023 - Current
Laboratory Assistant
SMB / Bristol Myers Squibb
08.2020 - 04.2023
Waitress/Cashier
Elizabeth´s Bakery
03.2019 - 07.2020
Bachelor of Arts - Administration in Tourism
Universidad Peruana De Las Americas
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