Milena Ter-Poghosyan
Long Beach,CA
Summary
Newly patient oriented Licensed Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Excited to contribute to a dynamic healthcare team and play a role in providing quality care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Smile Time Dental
Sacramento , CA
2023.03 - 2023.07
- Worked in a fast-paced environment, efficiently managing patient scheduling, handling phone inquiries, and coordinating between departments to ensure smooth operations and excellent patient care.
- Delivered exceptional customer service by addressing patient concerns, managing appointment changes, and ensuring a positive office experience.
- Coordinated with other healthcare professionals to ensure efficient office operations.
Manager
Cafe Dolce 72
Sacramento , CA
2021.06 - 2023.02
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Successfully balanced multiple tasks and responsibilities in a high-pressure environment.
- Applied my leadership skills by managing and training a team of staff.
Education
Bachelor of Arts - Sociology
California State University - Long Beach
Long Beach, CA2026-05
Associate of Arts - Sociology
Folsom Lake College
Folsom, CA2024-05
Certificate Program- Phlebotomy -
Phlebotomy Training Specialists
Citrus Heights, CA2024-05
Skills
- Fluent in Armenian with ability to translate
- Venipuncture Expertise
- Communication Abilities
- Medical terminology knowledge
- Patient care and empathy
- HIPAA Compliance
- Specimen handling
- Team Collaboration
Volunteer Experience
Mercy San Juan Medical Center
Volunteer | Emergency Room/NICU | 07/2023 - 08/2024
- Support medical staff in organizing and maintaining medical supplies and equipment.
- Provide comfort and reassurance to patients and their families during moments of distress.
- Hone interpersonal and communicational skills through regular interaction with diverse patient populations and healthcare professionals.
Mercy Hospital of Folsom
Volunteer | Surgical Acute Unit/Medical Telemetry | 02/2024 - 08/2024
- Assisted nursing staff by responding to call lights.
- Conducted regular patient rounds to monitor post-operative recovery, assess patient needs, and ensure comfort and safety.
- Facilitated communication between patients and healthcare providers by relaying concerns and questions, ensuring prompt attention and resolution.
Certification
- Certified Phlebotomy Technician (CPT I)
Timeline
Dental Front Office Receptionist
Smile Time Dental
2023.03 - 2023.07
Manager
Cafe Dolce 72
2021.06 - 2023.02
Bachelor of Arts - Sociology
California State University - Long Beach
Associate of Arts - Sociology
Folsom Lake College
Certificate Program- Phlebotomy -
Phlebotomy Training Specialists
- Certified Phlebotomy Technician (CPT I)
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