Milena Vera
Woodhaven
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Learns new processes quickly and adapts to customer and company needs. Problem-solving abilities. Offering 5 years of experience in Customer service. Hard worker with exceptional record of punctuality and good attitude.
Overview
8
8
years of professional experience
Work History
Pharmacy Cashier
The Medicine Chest
Brooklyn, NY
09.2024 - Current
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
Worker
Atrium Staffing
Manhattan, NY
09.2022 - Current
- Adhered to company policies, safety procedures and performance standards
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
- Collaborated with vendors to orchestrate efficient shipments of products to more than 100k weekly customers
International Flight Attendant
JetBlue Airlines
New York
05.2023 - 11.2023
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Flight Attendant
Endeavor Airlines
Queens, NY
01.2023 - 05.2023
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Used excellent customer service skills in addressing passengers' needs.
- Collaborated with flight crew to maximize smooth and safe flights.
- Ensured safety and comfort of customers onboard aircraft.
Home Health Aide
Direct Care A&J Staffing
Brooklyn, New York
01.2022 - 01.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Administered 7 prescribed medications under direction of physician orders, managed numerous doctors appointments and physicians phone calls
Sales Associate
Victoria's Secret
Manhattan, NY
10.2018 - 03.2021
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new hires in company processes, product knowledge, customer service, credit card knowledge and selling techniques
- Worked flexible hours across night, weekend and holiday shifts while also increasing sales by 15% and loyalty.
Education
Associate of Science - Business Administration And Management
Borough of Manhattan Community Collegeof The City University of New York
New York, NYHigh School Diploma -
Richard R Green High School Of Teaching
New York, NYSkills
- Time Management
- Safety Procedures
- Public Speaking
- Emergency Care
- Conflict Resolution
- Verbal and written communication
- Training and coaching
- Emergency Situations Management
- Preflight Briefings
- Customer Satisfaction
- Customer service
Languages
English
Proficient
C2
Spanish
Native or Bilingual
A1
Timeline
Pharmacy Cashier
The Medicine Chest
09.2024 - Current
International Flight Attendant
JetBlue Airlines
05.2023 - 11.2023
Flight Attendant
Endeavor Airlines
01.2023 - 05.2023
Worker
Atrium Staffing
09.2022 - Current
Home Health Aide
Direct Care A&J Staffing
01.2022 - 01.2023
Sales Associate
Victoria's Secret
10.2018 - 03.2021
High School Diploma -
Richard R Green High School Of Teaching
Associate of Science - Business Administration And Management
Borough of Manhattan Community Collegeof The City University of New York