AUSTIN GUTIERREZ
Marina
Summary
Detail-oriented professional specializing in customer relationship management and problem resolution. Experienced in pharmacy settings, adept at processing prescriptions, handling claims, and ensuring compliance with regulations. Committed to enhancing service efficiency and maintaining high standards of quality.
Overview
8
8
years of professional experience
Work History
Pharmacy Cashier
Walgreens Pharmacy
Marina
12.2023 - 05.2026
- Accumulated over 3,000 hours of hands-on experience in a pharmacy environment.
- Greeted customers and assisted in locating merchandise to enhance shopping experience.
- Prepare prescription labels by typing or operating a computer and printer.
- Accept prescriptions for filling, gathering and processing necessary information.
- Operate cash register to process cash or credit sales.
- Ensured cleanliness and proper maintenance of equipment, work areas, and shelves for optimal functionality.
- Provide customers with information about the uses, effects, and interactions of drugs and out of stock items.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Prepared and processed medical insurance claim forms, ensuring accurate record-keeping for patient transactions.
- Price and file prescriptions that have been filled.
Customer Service Associate/Shift Lead
Walgreens Pharmacy
Santa Cruz
09.2020 - 09.2023
- Resolved customer service and billing complaints through merchandise exchanges, refunds, and bill adjustments, enhancing customer satisfaction.
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
- Operate cash registers to accept payment from customers.
- Answer telephones, responding to questions or requests.
- Coordinated warehouse activities with department heads to ensure seamless production, sales, records control, and purchasing.
- Supervised workers in receiving, storing, testing, and shipping products, ensuring operational efficiency and adherence to safety standards.
- Interview, select, and train warehouse and supervisory personnel.
- Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
Courtesy Clerk
Lucky Supermarkets
Livermore
03.2018 - 03.2019
- Clean containers, materials, supplies, and work areas to maintain a safe and organized environment.
- Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
- Transport packages to customers' vehicles.
- Inspect containers, materials, and products to confirm compliance with packing specifications.
- Remove completed or defective products or materials to facilitate efficient operations and prevent delays.
Education
High School Diploma -
Robert Elliot Alternative Education Center
Modesto, California05-2017
Skills
- Prescription processing
- Cash register operation
- Cash handling expertise
- Payment processing
- Insurance claims processing
- Customer information management
- Medication knowledge
- Pharmacy terminology
- Retail pharmacy procedures
- HIPAA regulations
- Policy compliance
- Inventory management proficiency
- Service quality monitoring
- Customer support
- Dispute resolution
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Reliability
- Professional demeanor
- Effective communication
- Strong communication
- Team collaboration
- Supportive teamwork
- Collaboration techniques
- Workplace cohesion
- Detail-oriented
- Onboarding support
- Critical thinking
- Issue resolution
- Strong communication
- Customer relations
- Critical thinking
- Reliability
- Issue resolution
Timeline
Pharmacy Cashier
Walgreens Pharmacy
12.2023 - 05.2026
Customer Service Associate/Shift Lead
Walgreens Pharmacy
09.2020 - 09.2023
Courtesy Clerk
Lucky Supermarkets
03.2018 - 03.2019
High School Diploma -
Robert Elliot Alternative Education Center