Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Milennie Perez

Milennie Perez

Queens,New York

Summary

Experienced Customer Service Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader, seeking to enliven the passion for travel and exceeding in safety along with exceptional customer service. Dedicated prestige beauty advisor accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes. Talented Prestige Beauty Advisor with expertise in beauty regimens, makeup and products developed over 10 years in field. Diligent about helping customers identify perfect beauty needs. Proven history of providing fantastic and personalized customer care.

Overview

13
13
years of professional experience

Work History

Prestige Beauty Advisor

Ulta Salon And Cosmetics
Queens, NY
12.2019 - Current
  • Exceeded client expectations in delivering array of looks for occasions such as weddings, prom, and other special events
  • Analyzed specific needs of clients and provided consultations
  • Researched latest seasonal colors and trends in order to create unique looks
  • Testing clients skin tone and selecting best make up
  • Taught customers how to apply makeup and recommended optimal products.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Opened new product boxes and stocked items in displays.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept counters and workspaces clean and neat
  • Increased sales by 10%
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements
  • Taught customers how to apply makeup and recommended optimal products
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Processed payments, entering sales in register for prompt customer service
  • Met sales goals, supporting organizational health through consistent and reliable service
  • Helped customers feel relaxed and comfortable through conversation and personal relatability
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection
  • Scheduled customer appointments and rearranged individual time slots to meet demand

Receptionist

Open Road Volkswagen
Manhattan, NY
05.2015 - 01.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Customer Service Associate

Prima Donna
Manhattan, NY
06.2010 - 03.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Delivered excellent customer service, resulting in consistent 15% customer satisfaction rating.

Education

Diploma - English Literature

Newtown High School, Queens, NY

Skills

Cosmetics and Facial Care Servicesundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Prestige Beauty Advisor - Ulta Salon And Cosmetics
12.2019 - Current
Receptionist - Open Road Volkswagen
05.2015 - 01.2016
Customer Service Associate - Prima Donna
06.2010 - 03.2014
Newtown High School - Diploma, English Literature

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Milennie Perez