Miles Akard
Washington,VA
Summary
Top-tier Luxury Retail and Hospitality Professional specializing in high-touch clienteling, brand storytelling, and elevated customer experience. Brings a sharp focus on loss prevention, high-value asset management, and seamless back-of-house operations. Leverages a disciplined background as a U.S. Army and U.S. Marine Corps veteran to deliver zero-defect execution, crisis management, and superior team leadership in fast-paced, high-end environments.
Overview
1
1
Language
10
10
years of professional experience
Work History
Retail Sales Supervisor
Rag & Bone
Washington, District of Columbia
04.2026 - Current
- Deliver bespoke, highly personalized service to clientele, exceeding $300,000 in individual sales quarterly while managing both new and existing client relationships.
- Oversees store presentation and floor set, inventory organization, and high-touch hospitality to ensure a seamless client journey.
- Coordinates private client appointments, tailoring every touchpoint and recommendation to individual preferences.
- Proficient in back of house operations to include receiving incoming shipment, processing e-commerce orders, and client alterations.
- Closed/Re-opened location as flagship status store, working closely in a management position with both the local team and corporate representatives to ensure a seamless transition.
- Recognized frequently across the company as a top salesperson, regularly exceeding weekly sales goals by 30-40%.
Bar Manager
Mission Group
Washington, District of Columbia
02.2025 - 04.2026
- Oversee high-volume hospitality, private buyouts, and VIP event operations generating $5,000–$10,000 per shift individually while upholding immaculate service environments.
- Manage premium beverage inventory, catering supply chains, and vendor relations to ensure full preparation for high-demand operations.
- Train and mentor service staff on elevated guest hospitality standards, safety protocols, and meticulous inventory control.
- Served as Manager-on-duty for multiple shifts a week, juggling 3-5 events nightly alongside regular restaurant/bar service operations.
Company Armorer
United States Army
Colorado Springs, Colorado
05.2022 - 02.2025
- Maintained 100% accountability and operational readiness for over $2M in sensitive, high-value assets with zero loss or compliance failure across a 2-year tenure.
- Established strict audit systems, equipment maintenance logs, and inventory controls under zero-margin-for-error conditions.
- Coordinated external vendor repairs, supply acquisitions, and depot logistics to guarantee immediate operational readiness.
- Awarded the Army Achievement Medal for designing and updating high-efficiency inventory and tracking systems.
Infantry Squad Leader
United States Army
Colorado Springs, Colorado
09.2021 - 02.2025
- Directed and mentored teams of up to 10 personnel in fast-paced, high-stress environments, managing operational logistics, strict timeframes, and risk mitigation strategies.
- Executed pre-mission planning, comprehensive safety evaluations, and post-operation reviews to maintain continuous operational readiness.
- Awarded the Army Achievement Medal for exceptional leadership, operational judgment, and resource management.
Field Radio Operator
United States Marine Corps
Jacksonville, North Carolina
04.2018 - 09.2021
- Maintained 100% accountability for over $1.5M in communications equipment, encryption assets, and technical infrastructure.
- Coordinated field communications between units and command centers in austere environments, working as both leader and subordinate in teams ranging from 2 to 12 communications Marines.
- Successfully deployed from 2019-2020 with the 26th Marine Expeditionary Unit in support of Operation Inherent Resolve, supporting and enabling operations between three distinct branches of service and partner nation forces.
- Recognized as Honor Graduate at the USMC Non-Commissioned Officers Academy for critical thinking, tactical leadership, and crisis management under pressure.
Events Coordinator
Crowne Plaza - Le Palace
Brussels, BE
06.2017 - 04.2018
- Coordinated floor setups, specialized catering, and tailored touchpoints for international, corporate, diplomatic, and high-profile guests in a five-star luxury environment.
- Managed vendor logistics, food and beverage stock replenishment, and floor execution for large-scale events with tight operational timelines.
- Instituted and maintained hospitality protocols to handle guest requests seamlessly and resolve issues rapidly.
Office Management Assistant
US State Department
Amman, JO
05.2016 - 04.2017
- Supported senior diplomatic executive operations, managing high-priority scheduling, protocol logistics, and administrative workflows in a high-pressure international environment.
- Handled sensitive and confidential information with absolute discretion, ensuring strict compliance with embassy security protocols.
- Coordinated VIP travel arrangements, official visitor itineraries, and high-level diplomatic briefings under tight operational deadlines.
Education
High School Diploma -
American Community School
Amman, Jordan05-2015
Some College (No Degree) - General Studies
Northern Virginia Community College
Annandale, VASkills
- Client relationship management
- Private event coordination
- High-end customer service
- Operational logistics
- Risk mitigation
- Team leadership
- Strong communication skills
Languages
French
Professional
Timeline
Retail Sales Supervisor
Rag & Bone
04.2026 - Current
Bar Manager
Mission Group
02.2025 - 04.2026
Company Armorer
United States Army
05.2022 - 02.2025
Infantry Squad Leader
United States Army
09.2021 - 02.2025
Field Radio Operator
United States Marine Corps
04.2018 - 09.2021
Events Coordinator
Crowne Plaza - Le Palace
06.2017 - 04.2018
Office Management Assistant
US State Department
05.2016 - 04.2017
High School Diploma -
American Community School
Some College (No Degree) - General Studies
Northern Virginia Community College