Kaya Francis
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Retail Sales Supervisor
Dôen
Los Angeles, CA
09.2024 - Current
- Coordinated inventory management to maintain optimal stock levels on the sales floor.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Resolved customer inquiries and complaints effectively to maintain positive relationships.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns, and exchanges.
- Cultivated long-term relationships with high-net-worth clientele through personalized service, clienteling, and consistent follow-up.
Key Holder
THE GREAT.
08.2023 - 09.2024
- Opening and closing store
- Completes daily end-of-the-day recaps.
- Analyzes sales data to reach goal.
- Outreach to clients and maintaining relationships.
- Inspects stocks to identify shortages, replenish supplies, and maintain consistent inventory.
- Worked with Shopify to complete phone orders + in-person sales.
Assistant Manager / Key Holder
Brandy Melville
08.2019 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Completed bank runs, cash handling, deposits + records, and discrepancies.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Education
GED -
Santa Monica High School
Santa Monica, CA06.2021
Bachelor of Science - Ecology
Santa Monica College
Santa Monica, CASkills
- Experienced with Shopify, BMOS, Excel, Netsuit, Gladly, Loop, and Google Docs
- Client relationship management
- Store Opening and Closing procedures
- Employee training
- Product knowledge
- Visual merchandising
- Customer service
References
References available upon request.
Timeline
Retail Sales Supervisor
Dôen
09.2024 - Current
Key Holder
THE GREAT.
08.2023 - 09.2024
Assistant Manager / Key Holder
Brandy Melville
08.2019 - 06.2023
GED -
Santa Monica High School
Bachelor of Science - Ecology
Santa Monica College