Miles Brown
Oakland,CALIFORNIA
Summary
A graduate of Oaksterdam University, with a proven background in delivering exceptional customer service in the Cannabis industry. Over five years of sales and customer service experience in the cannabis industry as well as two years of Brand Ambassador experience with high-profile tech companies. Cannabis coinsure with an elite knowledge of strain genetics as well as up-to-date cultural trends in the industry. Seasoned budtender with in-depth knowledge of industry brands and the genetics, products, and demographics each brand specializes in. Skilled at closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
8
8
years of professional experience
Work History
Sales Associate (Budtender)
Harborside Cannabis Dispensary
Oakland, California
09.2017 - 12.2020
- Won several sales competitions during time as sales associate.
- Averaged 15% of daily sales.
- Produced $15-18,000 in revenue on high traffic sales days.
- Created graphics and and wrote information incurrent staff training manual for all products.
- Lead staff trainings for new and incoming additions to Harborside menu.
- Helped establish and currently facilitate on-site Consumption Lounge for customers to troubleshoot products, enjoy products they purchased or sample products they haven't tried
- Consulted with clients to understand requirements and provide exceptional cannabis experience
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from transition from medical to adult use, protecting company reputation and loyal client base
- Tracked stock using company inventory management software
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Educated associates on market trends and stayed up-to-date on forecasts and cannabis news
- Engaged with customers to effectively build rapport and lasting relationships
Brand Ambassador
Victory Marketing Agency
Fort Myers, FL,
06.2015 - 08.2017
- Utilized effective communication techniques in order to assist with marketing strategies for high-profile companies including Apple, Google, Samsung, Oracle, State Farm, etc.
- Demonstrated proper use of new programming, software, and tech devices such as Google Cloud, Google Next, Google Daydream VR, and latest Apple tech to both general public and upper level marketing teams
- Collaborated with marketing leaders, organizations, and agencies to promote awareness for company events and programs. Generating sales opportunities and build customer preference
- Set up and broke down promotional booths and tents, talked to potential customers and company leaders for successful promotional events
- Communicated product value, quality and style to educate and entice potential customers
- Assisting representatives from other business with registration needs for high-profile tech events. Responding to questions regarding event ordinances and regulations
- Addressing questions and concerns from general public
- Executed media campaign designed to raise company profile in preparation for IPO
Sales Representative
Safe and Sound Security
Concord, CA
08.2015 - 11.2015
- Worked as sales representative in charge of door-to-door canvassing as well as cold calling
- Booked consultations to provide service and product information
- Coordinated with sales with team leaders to confirm leads and close deals
Recovery Counselor
Thunder Road Adolescent Treatment Center, SUTTER HEALTH ALTA BATES MEDICAL CENTER
Oakland, CA
10.2014 - 07.2015
- Thunder Road is a non-profit organization is committed to treating adolescents in recovery. It is also a "group home" live-in facility.
- Assisted youths and their families in challenges to recover from abuse of drugs and alcohol.
- Coordinated services for two caseloads of 6 clients each with dual-diagnoses to complete residential treatment program and probation requirements.
- Supported with compassion and energy, culturally diverse youth with sever emotional, behavioral, and substance-related problems to adjust to residential program rules and treatment expectation.
- Provided individual counseling utilizing a range of therapeutic techniques including behavioral modification, motivational interviewing, harm reduction, cognitive-behavioral interventions, and psycho-education.
- Designing, implementing, and monitoring effectiveness of behavioral plans that integrated client strengths and needs. Organizing recreational activities that integrated youth within local communities.
- Demonstrated strong documentation skills using BIRP to record daily progress notes for up to 12 clients.
- Actively participating in multi-disciplinary treatment team meetings to provide strength-based feedback and articulate clinical concerns regarding clients.
- Performed daily crisis interventions with youth who presented as agitated, threatening, physically aggressive, self-injurious, and suicidal.
- Facilitated several weekly groups including skill-building and community process groups as well as co-facilitating weekly family dynamics groups and group therapy.
- Developing strong networks and clinical partnership with Caseload Managers (MFT Interns).
Delivery Driver/ Costumer Sales Associate
Green Cuisine Cannabis Collective
Santa Barbara, CA
01.2013 - 12.2014
- Connected local growers with supervisor to provide highest quality cannabis strains for the collective.
- Facilitated team of professional and ambitious workers.
- Personally completed up to 40 deliveries a shift.
- Organized and transported various Cannabis medication and products to patients in Santa Barbara County.
- Responsible for handling and sorting large amounts of cash from deliveries.
- Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services in the Cannabis industry.
- Maintained up-to-date and accurate program files and records of all collective members and they're doctors recommendations.
Education
Certification of Completion - Business & Horticulture
Oaksterdam University
Oakland06.2017
Associate of Applied Science - Sociology
Santa Barbara City College
Santa Barbara, CA05.2014
High School Diploma - Communication
Saint Mary's College High School
Albany, CA06.2009
Skills
- Client Acquisition
- Client relations
- Customer service
- Creative problem solver
- Interpersonal communication skills
- Mind for marketing strategies
- Microsoft Office programs
- Product promotion
- Sales techniques expertise
- Leadership
Timeline
Sales Associate (Budtender)
Harborside Cannabis Dispensary
09.2017 - 12.2020
Sales Representative
Safe and Sound Security
08.2015 - 11.2015
Brand Ambassador
Victory Marketing Agency
06.2015 - 08.2017
Recovery Counselor
Thunder Road Adolescent Treatment Center, SUTTER HEALTH ALTA BATES MEDICAL CENTER
10.2014 - 07.2015
Delivery Driver/ Costumer Sales Associate
Green Cuisine Cannabis Collective
01.2013 - 12.2014
Certification of Completion - Business & Horticulture
Oaksterdam University
Associate of Applied Science - Sociology
Santa Barbara City College
High School Diploma - Communication
Saint Mary's College High School
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