Miles Coffee
Phoenix,AZ
Summary
Dedicated and experienced Assistant Restaurant Manager with 8 years of expertise in high-end golf club environments. Proven track record in delivering exceptional dining experiences and managing restaurant operations effectively. Skilled in staff training, customer service, mixology, and event coordination. Adept at enhancing operational efficiency, optimizing guest satisfaction, and fostering a positive work atmosphere. Strong leadership abilities with a keen eye for detail and a commitment to maintaining the highest standards of service. Seeking to leverage my extensive experience and passion for hospitality to contribute to the success of a premier country club.
Overview
9
9
years of professional experience
Work History
Assistant Restaurant Manager
McDowell Mountain Golf Club
Scottsdale , AZ
06.2023 - Current
- Integral part of transitioning the existing restaurant into the new concept, Rossa Kitchen and Patio.
- Responsible for scheduling all Food and Beverage Staff.
- In charge of cocktail/mixology program. Created cocktail menus that followed seasons and trends. I host monthly mixology classes, teaching guests in a fun, interactive way the ins and outs of mixology and liquors.
- Coordinate and manage private events.
- Prepared monthly financial reports for upper management review.
- Built great relationships with staff and guests.
- Analyzed operational costs and made recommendations on where to save.
Food and Beverage Supervisor
Catta Verdera Country Club
Lincoln , CA
06.2020 - 04.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Coached staff on strategies to enhance performance and improve customer relations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Distributed food to service staff for prompt delivery to customers.
Bartender
Catta Verdera Country Club
Lincoln , California
06.2020 - 04.2023
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Banquet Server
Catta Verdera Country Club
Lincoln , California
03.2019 - 06.2020
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Educated guests on meals during by answering questions and bringing special orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Outside Services
Catta Verdera Country Club
Lincoln , CA
03.2016 - 03.2019
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
- Assisted with staging and execution of tournaments and events.
- Washed, detailed and removed trash from carts to prepare for next use.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
High School Diploma -
Lincoln High School
Lincoln, CA2015
Skills
- Employee Scheduling
- Restaurant Operations
- Training and mentoring
- Guest Relations
- Cocktail Menu Creation
- Private Event Operations
Timeline
Assistant Restaurant Manager
McDowell Mountain Golf Club
06.2023 - Current
Food and Beverage Supervisor
Catta Verdera Country Club
06.2020 - 04.2023
Bartender
Catta Verdera Country Club
06.2020 - 04.2023
Banquet Server
Catta Verdera Country Club
03.2019 - 06.2020
Outside Services
Catta Verdera Country Club
03.2016 - 03.2019
High School Diploma -
Lincoln High School
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