Miles Cowles
Central Square
Summary
Dynamic leader with a proven track record at Big Kahuna Party Rentals, enhancing operations and customer satisfaction. Excelled in leadership and operations management, achieving a 4.9/5 rating on Google reviews through exceptional team building and customer relations. Skilled in problem resolution and cost control, driving significant business growth and profitability.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
10
10
years of professional experience
Work History
General Manager
Big Kahuna Party Rentals
08.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a team of professionals, fostering a positive work environment and high employee satisfaction. Receiving 4.9/5 Stars on over 200 Google reviews.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Service Manager
Done Well Trailer & Body
11.2015 - 08.2020
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained, and supervised a team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Worked as a Technician for 1 Year, as well as in sales meeting customers, acquiring new customers, and writing detailed estimates for service
Cable Technician
Time Warner Cable
11.2014 - 11.2015
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
Education
No Degree - Liberal Arts
Finger Lakes Community College
Canandaigua, NY06-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Staff training/development
- Inventory control
- Employee scheduling
- Motivation
- Labor cost controls
- Customer retention
Timeline
General Manager
Big Kahuna Party Rentals
08.2020 - Current
Service Manager
Done Well Trailer & Body
11.2015 - 08.2020
Cable Technician
Time Warner Cable
11.2014 - 11.2015
No Degree - Liberal Arts
Finger Lakes Community College
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