Overview
Work History
Education
Skills
Timeline
Generic

Miles Fry

Shermans Dale,PA

Overview

4
4
years of professional experience

Work History

Lead Kitchen Manager

SouthSide Deli
Carlisle, PA
07.2022 - Current
  • Resolved customer complaints effectively, maintaining high satisfaction levels within the dining experience.
  • Created an inclusive work environment that embraced diversity while encouraging open communication among all staff members.
  • Maintained a strong presence on the kitchen floor, leading by example and demonstrating a commitment to excellence in all aspects of the role.
  • Ensured compliance with all relevant health codes, licensing regulations, and industry best practices through ongoing education and training initiatives for the entire team.

Help Desk Technician/Computer Network Technician

QUESTEQ
Carlisle, PA
11.2023 - 05.2024
  • Managed ticketing system to track and prioritize user requests efficiently.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
  • Supported end-users in various applications to optimize their productivity and performance.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Carlisle High School
Carlisle, PA
05-2024

Network+, A+, C++ - IT Support/Networking

Harrisburg University of Science And Technology
Harrisburg, PA
04-2024

Skills

  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • Ticket management
  • Remote support
  • Application support
  • Troubleshooting and diagnosis

Timeline

Help Desk Technician/Computer Network Technician

QUESTEQ
11.2023 - 05.2024

Lead Kitchen Manager

SouthSide Deli
07.2022 - Current

Carlisle High School

Network+, A+, C++ - IT Support/Networking

Harrisburg University of Science And Technology
Miles Fry