Miles Johnson
Cincinnati,OH
Overview
6
6
years of professional experience
Work History
Server
Brothers Bar and Grille
Newport, KY
03.2024 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Facility Manager
NKU Campus Recreation Center
01.2022 - 04.2024
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained weight rooms ensuring that patrons utilized equipment safely and comfortably
- Opening and closing duties
- Oversaw basketball courts and racquetball courts
- Set up volleyball and badminton nets per patrons' requests
- Answered questions about facility, memberships, and policies.
Server
Applebees
11.2022 - 03.2024
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Member Service Representative
Planet Fitness
Cincinnati, OH
05.2022 - 08.2022
- Helped many customers everyday with large focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on forms and technical processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Learned and maintained an understanding of membership and service information in order to have the best responses to different questions.
- Organized and used industrial cleaning products following safety procedures.
Facility Assistant
NKU Campus Recreation Center
Highland Heights, Kentucky
09.2021 - 01.2022
- Greets and communicates with patrons.
- Maintains inventory of supplies and equipment with established sign-out procedures.
- Inspects and cleans workout equipment and supplies to maintain operational standards.
- Maintains order among participants and spectators to enforce conduct rules conformance.
Pizza Cook
LaRosa's Pizzeria
08.2019 - 08.2021
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Cooked pizza, calzones, stromboli and pasta.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Monitored and maintained clean working areas and cooking surfaces.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Education
Bachelor of Arts - Communication Studies, Journalism Minor
Northern Kentucky University
Highland Heights, KY05-2025
High School Diploma -
Colerain High School
05.2020
Skills
- Communication
- Creativity
- Critical thinking
- Writing
Additional Information
- Communicates information to others clearly and concisely
- Can keep workplace running smoothly and efficiently
- Great at filling requests and/or specific orders
Timeline
Server
Brothers Bar and Grille
03.2024 - Current
Server
Applebees
11.2022 - 03.2024
Member Service Representative
Planet Fitness
05.2022 - 08.2022
Facility Manager
NKU Campus Recreation Center
01.2022 - 04.2024
Facility Assistant
NKU Campus Recreation Center
09.2021 - 01.2022
Pizza Cook
LaRosa's Pizzeria
08.2019 - 08.2021
Bachelor of Arts - Communication Studies, Journalism Minor
Northern Kentucky University
High School Diploma -
Colerain High School