MILES KING
Snellville,USA
Summary
Service-focused professional with a background in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving, and efficient at handling guest requests to enhance satisfaction. Demonstrated success in exceeding expectations, contributing to increased positive feedback from clients. Ready to bring a customer-first mindset and a strong attention to detail to a concierge role in the automotive industry.
Overview
4
4
years of professional experience
Work History
Customer Service/Money Center Associate
Kroger
Snellville, USA
03.2023 - Current
- Reduced customer wait times by 50% during peak hours through effective time management.
- Achieved 100% compliance with ID checks for age-restricted sales, minimizing legal risks
- Consistently cut cash reconciliation time by 50% through the accurate processing of millions of transactions.
- Resolved pricing and product issues promptly, decreasing customer complaints and escalations by forty percent.
- Handled sensitive financial services (money transfers, money orders, checks) with precision, ensuring 100% customer satisfaction across diverse transactions.
Warehouse Associate
Amazon
Snellville, USA
08.2021 - 08.2022
- Trained across 5 roles, taking on leadership responsibilities in 2, increasing floor coverage and team flexibility.
- Managed 7,000+ tons of monthly package intake using the TDR (Trailer Docking & Releasing) app, increasing operational efficiency by 30% and maintaining on-time processing across all shifts.
- Supervised the processing of 12,000 boxes a day, reducing operations breakdown by 13%.
- Certified in electric pallet jack and forklift, ensuring safe and efficient warehouse operations.
- Adapted quickly to fast-paced demands, improving order processing speed and accuracy.
Education
Real Estate Salesperson License - Real Estate
DPR Academy
Conyers, GA08-2025
High School Diploma -
Shiloh High School
Snellville, GA05-2020
BBA - Management
Georgia Gwinnett College
Lawrenceville, GASkills
- Problem-Solving
- Critical Thinking
- Cash Management
- Cooperative Attitude
- Self Motivation
- Team Leadership
- Interpersonal Skills
- Effective Phone Etiquette
- Data entry
- Record keeping
Languages
- English, Bilingual or Proficient (C2)
- Spanish, Beginner (A1)
Timeline
Customer Service/Money Center Associate
Kroger
03.2023 - Current
Warehouse Associate
Amazon
08.2021 - 08.2022
Real Estate Salesperson License - Real Estate
DPR Academy
High School Diploma -
Shiloh High School
BBA - Management
Georgia Gwinnett College