MILES MOGUSH
Los Angeles,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Norms
02.2023 - 02.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Front Desk Manager
Equinox Beverly Hills
03.2025 - Current
- Handled all customer relation issues/questions and managed a system of over 9,000 patrons for member check-ins
- Daily cleanings of the restroom facilities and hourly check-ins to ensure the cleanliness of all gym equipment
- Greeted guests upon arrival and provided excellent customer service.
- Maintained inventory levels of office supplies needed for front desk operations.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
Digital Sales & Content Coordinator
Flighthouse
05.2022 - Current
- Generated the creative direction for all digital music campaigns across our 4 social media networks
- Negotiated over $10M in music marketing budgets for artists signed at Interscope, UMG (Universal Music Group), and Spinnin' Records
- Vetted all content submissions from the two teams I oversaw to ensure quality for our clients
- Increased each page's engagement rate by a minimum of 57%
- Exceeded the minimum deliverable for each campaign brought to me by a minimum of 27%
Education
Bachelor of Science - Business Administration
University of Southern California, Marshall School of Business & Thornton School of Music
09.2023
Bachelor of Science - Music Industry
University of Southern California, Marshall School of Business & Thornton School of Music
09.2023
Skills
- VIP guest relations
- Cash control
- Team building and supervision
- Server training
- Wine service
- Inventory management
Timeline
Front Desk Manager
Equinox Beverly Hills
03.2025 - Current
Server
Norms
02.2023 - 02.2025
Digital Sales & Content Coordinator
Flighthouse
05.2022 - Current
Bachelor of Science - Music Industry
University of Southern California, Marshall School of Business & Thornton School of Music
Bachelor of Science - Business Administration
University of Southern California, Marshall School of Business & Thornton School of Music
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