MILES ORMAN
Deltona
Summary
Knowledgeable and dedicated sales professional with extensive experience in selling over the phone. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results oriented.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Staples
2022.08 - 2023.04
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Negotiated contract terms and service agreements to meet sales quotas and adhere to client budget constraints
- Gathered information from customers to analyze, interpret and address needs
- Used data and analytics to identify trends and make keen observations
- Identified meaningful KPIs and metrics to drive business imperatives.
Outbound Customer Care Team Leader
Massey Services Inc
2018.09 - 2022.08
- Mentored and guided team members to foster proper completion of assigned duties
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Applied best practices in sales, customer service, and employee management to exceed organizational goals
- Implemented and developed Outbound customer service training processes
- Generated leads/sales/collections and reinstatements in order to produce recurring revenue.
Customer Service Agent
Massey Services
2016.09 - 2018.02
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Exceeded daily productivity goals while working with a positive attitude and focus on customer satisfaction.
Solutions Sales Specialist
Verizon Wireless
2012.12 - 2016.04
Customer Care Representative
Verizon Wireless
2011.07 - 2012.12
Telesales Representative
Verizon Wireless
2008.03 - 2011.06
Education
Bachelor of Arts - Communications/Radio, TV, And Film -
Marist College
Poughkeepsie, NYSkills
- Project Management
- Account Development
- Revenue Generation
- Brand Management
- Inbound and Outbound Calls
- Sales Expertise
Certification
Management Sales Staff Training
Middle Initial
M O
Timeline
Account Manager
Staples
2022.08 - 2023.04
Outbound Customer Care Team Leader
Massey Services Inc
2018.09 - 2022.08
Customer Service Agent
Massey Services
2016.09 - 2018.02
Solutions Sales Specialist
Verizon Wireless
2012.12 - 2016.04
Customer Care Representative
Verizon Wireless
2011.07 - 2012.12
Telesales Representative
Verizon Wireless
2008.03 - 2011.06
Bachelor of Arts - Communications/Radio, TV, And Film -
Marist College