Summary
Overview
Work History
Education
Skills
Certification
Middle Initial
Timeline
Generic

MILES ORMAN

Deltona

Summary

Knowledgeable and dedicated sales professional with extensive experience in selling over the phone. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results oriented.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Account Manager

Staples
08.2022 - 04.2023
  • Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
  • Negotiated contract terms and service agreements to meet sales quotas and adhere to client budget constraints
  • Gathered information from customers to analyze, interpret and address needs
  • Used data and analytics to identify trends and make keen observations
  • Identified meaningful KPIs and metrics to drive business imperatives.

Outbound Customer Care Team Leader

Massey Services Inc
09.2018 - 08.2022
  • Mentored and guided team members to foster proper completion of assigned duties
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
  • Applied best practices in sales, customer service, and employee management to exceed organizational goals
  • Implemented and developed Outbound customer service training processes
  • Generated leads/sales/collections and reinstatements in order to produce recurring revenue.

Customer Service Agent

Massey Services
09.2016 - 02.2018
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Exceeded daily productivity goals while working with a positive attitude and focus on customer satisfaction.

Solutions Sales Specialist

Verizon Wireless
12.2012 - 04.2016

Customer Care Representative

Verizon Wireless
07.2011 - 12.2012

Telesales Representative

Verizon Wireless
03.2008 - 06.2011

Education

Bachelor of Arts - Communications/Radio, TV, And Film -

Marist College
Poughkeepsie, NY

Skills

  • Project Management
  • Account Development
  • Revenue Generation
  • Brand Management
  • Inbound and Outbound Calls
  • Sales Expertise

Certification

Management Sales Staff Training

Middle Initial

M O

Timeline

Account Manager

Staples
08.2022 - 04.2023

Outbound Customer Care Team Leader

Massey Services Inc
09.2018 - 08.2022

Customer Service Agent

Massey Services
09.2016 - 02.2018

Solutions Sales Specialist

Verizon Wireless
12.2012 - 04.2016

Customer Care Representative

Verizon Wireless
07.2011 - 12.2012

Telesales Representative

Verizon Wireless
03.2008 - 06.2011

Bachelor of Arts - Communications/Radio, TV, And Film -

Marist College

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