MILES T. MOTT
CLINTON
Summary
Seasoned Operations Manager with a robust background at Clinton Lucky Star Casino, adept in regulatory compliance and staff management. Expertise in enhancing customer service through 'Star Treatment' practices and leading casino floor operations. Demonstrates exceptional workforce management and conflict mediation skills, significantly improving operational efficiency and team cohesion.
Overview
17
17
years of professional experience
Work History
Operations Manager
Clinton Lucky Star Casino
Clinton
11.2020 - 04.2023
- Oversaw gaming machine performance to maintain regulatory adherence.
- Delivered premium customer service experiences by fostering 'Star Treatment' practices among all casino staff.
- Facilitated assistance to casino staff across operations.
Security Manager
Clinton Lucky Star Casino
Clinton
10.2019 - 11.2020
- Oversee Security Department (Scheduling, Payroll, ect.)
- Supervise Security Supervisors and Officers
- Liaison for Outside Agencies
Interim Assistant Security Manager
Clinton Lucky Star Casino
Clinton
11.2018 - 10.2019
- Oversee Security Department (Scheduling, Payroll, ect.)
- Supervise Security Supervisors and Officers
- Liaison for Outside Agencies
Security Supervisor
Clinton Lucky Star Casino
Clinton
02.2013 - 11.2018
- Write Reports using Report Exec
- Supervise Security Officers
- Keep Good Communication between Customers and Employees
Security Officer
Clinton Lucky Star Casino
Clinton
02.2011 - 02.2013
- Handle Incidents of Customers
- Maintain the Safety of Customers Going in and out of the Casino
- Write Reports using Report Exec
Target
Midwest City
11.2010 - 12.2010
- Stock Shelves
- Keep the Store Clean and Neat
- Make Sure all in Season Toys Were in Stock
Petroleum Supply Specialist/Petroleum Vehicle Operator
U.S. Army
TX
06.2006 - 08.2010
- Read Loading Order from Supervisor
- Determine Movement of Products through Line Storage Tank Trucks
Education
G.E.D. -
Certificate of Completion -
How to Deliver Exceptional Customer Service -
Dealing with Difficult People -
How to Manage Conflict and Confrontation -
Oklahoma Self-Defense Act Firearms Safety Course -
Interviews and Interrogations -
Leadership & Ethics Development -
Verbal Judo -
Fit for Duty -
Anti-Money Laundering Program Title 31 -
CLEET Trained -
Skills
- Staff management
- Work flow planning
- Onboarding and orientation
- Workforce management
- Goal attainment
- Regulatory compliance
- Performance evaluations
- Conflict mediation
- Operations monitoring
Decorations And Medals
- Iraq Campaign Medal with 2 Campaign Stars
- Army Commendation Medal
- Army Good Conduct Medal
- National Defense Service Medal
- Overseas Service Ribbon
- Driver and Mechanic Badge
Military Education
- Army Basic Combat Training
- Petroleum Supply Specialist Training
- Petroleum/Supply Vehicle Operator Training
Security Clearance
Secret
References
References available upon request.
Timeline
Operations Manager
Clinton Lucky Star Casino
11.2020 - 04.2023
Security Manager
Clinton Lucky Star Casino
10.2019 - 11.2020
Interim Assistant Security Manager
Clinton Lucky Star Casino
11.2018 - 10.2019
Security Supervisor
Clinton Lucky Star Casino
02.2013 - 11.2018
Security Officer
Clinton Lucky Star Casino
02.2011 - 02.2013
Target
11.2010 - 12.2010
Petroleum Supply Specialist/Petroleum Vehicle Operator
U.S. Army
06.2006 - 08.2010
G.E.D. -
Certificate of Completion -
How to Deliver Exceptional Customer Service -
Dealing with Difficult People -
How to Manage Conflict and Confrontation -
Oklahoma Self-Defense Act Firearms Safety Course -
Interviews and Interrogations -
Leadership & Ethics Development -
Verbal Judo -
Fit for Duty -
Anti-Money Laundering Program Title 31 -
CLEET Trained -
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