Overview
Work History
Education
Skills
Timeline
Miles Wood

Miles Wood

Sacramento,CA

Overview

18
18
years of professional experience
12
12
years of post-secondary education

Work History

Retail Specialist

Apple Inc
10.2007 - Current
  • Time sensitive product setup for guests, leading them to a confident level of user operation
  • Support Technical staff with troubleshooting customer IOS devices
  • Assisted internal support and technology team with employee IOS device issues
  • Back of House team member focusing on inventory, product order requests, loss prevention
  • Directed workflow through the store and on the phone
  • Member of workshop team which delivers all product knowledge to guests
  • Assisted with implementation of the IOS Device Recycle Program
  • Assisted with implementation of Apple Upgrade Program
  • Member of NSO (New Store Opening)

Optometrist Assistant

Eye Optics
  • Expertise in schedule management for guests' health needs
  • Privy to sensitive records such as HIPA, banking statements, credit card numbers, and health history
  • Expertise in coordinating with third party vendors

Shift lead/Barista

Starbucks
05.2005 - 06.2006
  • Take orders at the counter makeing coffee, tea, and other drinks to customer specifications
  • Other duties may also include operating cash registers and credit card machines
  • Responsibly fielding customer complaints or questions.clean coffee machines, eating areas, restrooms, and preparation areas during a normal shift
  • Maintain good customer relations and speedy delivery of all beverages, as well as complete assigned tasks from management every day.

Education

Sacramento City CollegePresent Christian Brothers High School
01.2000 - 12.2004

Physiology

Sacramento City College, Sacramento, CA
05.2016 - Current

Skills

Management, Product Knowledge, Internal Customer Service, Loss Prevention, Prepare Order, iOSundefined

Timeline

Sacramento City College - , Physiology
05.2016 - Current
Retail Specialist - Apple Inc
10.2007 - Current
Shift lead/Barista - Starbucks
05.2005 - 06.2006
Sacramento City CollegePresent Christian Brothers High School - ,
01.2000 - 12.2004
Optometrist Assistant - Eye Optics

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Miles Wood