Overview
Work History
Education
Skills
Timeline
Miles Wood

Miles Wood

Sacramento,CA

Overview

18
18
years of professional experience
12
12
years of post-secondary education

Work History

Retail Specialist

Apple Inc
10.2007 - Current
  • Time sensitive product setup for guests, leading them to a confident level of user operation
  • Support Technical staff with troubleshooting customer IOS devices
  • Assisted internal support and technology team with employee IOS device issues
  • Back of House team member focusing on inventory, product order requests, loss prevention
  • Directed workflow through the store and on the phone
  • Member of workshop team which delivers all product knowledge to guests
  • Assisted with implementation of the IOS Device Recycle Program
  • Assisted with implementation of Apple Upgrade Program
  • Member of NSO (New Store Opening)

Optometrist Assistant

Eye Optics
  • Expertise in schedule management for guests' health needs
  • Privy to sensitive records such as HIPA, banking statements, credit card numbers, and health history
  • Expertise in coordinating with third party vendors

Shift lead/Barista

Starbucks
05.2005 - 06.2006
  • Take orders at the counter makeing coffee, tea, and other drinks to customer specifications
  • Other duties may also include operating cash registers and credit card machines
  • Responsibly fielding customer complaints or questions.clean coffee machines, eating areas, restrooms, and preparation areas during a normal shift
  • Maintain good customer relations and speedy delivery of all beverages, as well as complete assigned tasks from management every day.

Education

Sacramento City CollegePresent Christian Brothers High School
01.2000 - 12.2004

Physiology

Sacramento City College, Sacramento, CA
05.2016 - Current

Skills

Management, Product Knowledge, Internal Customer Service, Loss Prevention, Prepare Order, iOS

Insurance claims

EMR / EHR

Monitoring patient progress

Medical office administration

Store opening and closing

Sales expertise

Cash Handling

Point of sale operation

Product and service sales

Maintenance and Repair

Flexible and Adaptable

Timeline

Sacramento City College - , Physiology
05.2016 - Current
Retail Specialist - Apple Inc
10.2007 - Current
Shift lead/Barista - Starbucks
05.2005 - 06.2006
Sacramento City CollegePresent Christian Brothers High School - ,
01.2000 - 12.2004
Optometrist Assistant - Eye Optics
Miles Wood