Miles Wood
Sacramento,CA
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work History
Retail Specialist
Apple Inc
10.2007 - Current
- Time sensitive product setup for guests, leading them to a confident level of user operation
- Support Technical staff with troubleshooting customer IOS devices
- Assisted internal support and technology team with employee IOS device issues
- Back of House team member focusing on inventory, product order requests, loss prevention
- Directed workflow through the store and on the phone
- Member of workshop team which delivers all product knowledge to guests
- Assisted with implementation of the IOS Device Recycle Program
- Assisted with implementation of Apple Upgrade Program
- Member of NSO (New Store Opening)
Optometrist Assistant
Eye Optics
- Expertise in schedule management for guests' health needs
- Privy to sensitive records such as HIPA, banking statements, credit card numbers, and health history
- Expertise in coordinating with third party vendors
Shift lead/Barista
Starbucks
05.2005 - 06.2006
- Take orders at the counter makeing coffee, tea, and other drinks to customer specifications
- Other duties may also include operating cash registers and credit card machines
- Responsibly fielding customer complaints or questions.clean coffee machines, eating areas, restrooms, and preparation areas during a normal shift
- Maintain good customer relations and speedy delivery of all beverages, as well as complete assigned tasks from management every day.
Education
01.2000 - 12.2004
Physiology
05.2016 - Current
Skills
Management, Product Knowledge, Internal Customer Service, Loss Prevention, Prepare Order, iOSundefined
Timeline
Sacramento City College - , Physiology
05.2016 - Current
Retail Specialist - Apple Inc
10.2007 - Current
Shift lead/Barista - Starbucks
05.2005 - 06.2006
Sacramento City CollegePresent
Christian Brothers High School - ,
01.2000 - 12.2004
Optometrist Assistant - Eye Optics